Network Administrator: Office of Innovative Technologies - UTK

Job Description

The University of Tennessee, Knoxville is seeking a Network Services Admin II to design, implement, support, and maintain a highly secure, resilient, and high-performance wired and wireless network infrastructure that empowers academic research, educational excellence, and seamless university operations. This position possesses the responsibilities and expectations of an intermediate-level networking professional in network design, administration, and engineering. It plays a vital role in ensuring fast, secure, and reliable network connectivity that supports research, education, and administrative excellence across campus.

This role involves deploying, managing, and evolving wired and wireless network projects and solutions across a production network enterprise architecture. The incumbent will deploy and manage systems, networks, or databases; assist with enterprise wired/wireless network design, implementation, and maintenance; operate independently for small to large systems and networks under the direction of senior staff for larger projects. Responsibilities include participating in on-call rotations covering non-business hours, including weekends.

On-call support is for one week and may be required for three to four weeks within a year.

• Administer and support general campus networking including wired, WAN, security, and remote access in a backup role to other team members.
• Independently responsible for the scheduling, repair, and replacement of down access points throughout our Residential Wireless Network.
• Conduct routine surveys of highly populated areas such as libraries, food courts, and outdoor venues.
• Troubleshoot client issues through CLI commands, site surveys, and planning new APs or relocating existing APs.
• Maintain accurate documentation of network designs, configurations, and inventories.
• Respond to and resolve network service requests efficiently through the ticketing system.
• Communicate clearly with both technical and non-technical staff during troubleshooting.
• Monitor and interpret network performance and telemetry data to identify issues.
• Provide enterprise wireless network support and maintenance, participating in RF surveys, network repair, troubleshooting, monitoring, and reporting.
• Weekly task of managing all calls/tickets to NS through our Network Operations Center.
• Assist with general network design, implementation, and troubleshooting.
• Provide Tier 2 wired/wireless client troubleshooting and support.
• Collaborate with on- and off-campus partners during planned or emergency outages.
• Ensure network services meet high standards of reliability, scalability, and security.
• Lead new network implementations for both wired and wireless platforms.
• Build AP site surveys and re-designs.
• Perform general network on-call duties, including occasional evening, weekend, and holiday support.

• Education and Experience:
  • Associate’s degree in a related field and 2 years of direct industry-related experience in network engineering or administration.
  • Or high school diploma and 6 years of direct industry-related experience in network engineering or administration.
• Knowledge, Skills, Abilities:
  • Strong verbal and written communication skills.
  • Knowledge of wireless networking, wired networking, and systems administration.
  • Ability to support and maintain both general and wireless networking.
  • Knowledge and skills to manage and troubleshoot network and Internet connectivity for the campus.
  • Ability to work well with others to complete projects and meet team objectives.
  • Ability to communicate effectively with coworkers and customers.

• Education:
  
  Bachelor’s degree.
• Experience:
  
  Experience in large-scale campus network environments supporting any of the following: wireless network design, system administration, networking systems, and network client support.
• Knowledge, Skills, Abilities:
  • Wireless Controller based administration and networking in an Aruba/HPE environment.
  • Experience providing enterprise network support in a higher education environment.
  • Working knowledge of Cisco, Aruba, Arista, Fortinet, and Juniper network products.
  • Knowledg…