Sr. Program Manager

Job Title: Sr. Program Manager
Job Location: Knoxville, TN (Remote + Some Travel)
Interview: Virtual
Job Duration: 6+ Months

We are seeking a Release & Cutover Program Manager to lead enterprise‑scale production deployments and go‑lives for revenue‑critical systems. This role requires proven ownership of multi‑system cutovers, high‑stakes go/no‑go decision‑making, and the ability to deliver in ambiguous environments where requirements may evolve during execution.

• Lead enterprise‑scale cutovers and go‑lives, including release readiness, go/no‑go decisions, and post‑launch stabilization.
• Own multi‑system dependencies across platforms such as Salesforce, pricing engines, billing, data platforms, and legacy system coexistence.
• Perform advanced risk identification and mitigation, translating technical issues into business and revenue impact.
• Provide clear recommendations and tradeoffs to executives, and push back on timelines when readiness is insufficient.
• Deliver in ambiguous, evolving environments where full requirements may not be defined upfront.
• Operate within formal governance and release disciplines (enterprise PMO, regulated or revenue‑critical systems).
• Make release‑day decisions including handling failed readiness or rollback scenarios.

• Proven experience leading enterprise‑scale cutovers and go‑lives, including release readiness, go/no‑go decisions, and post‑launch stabilization.
• Strong ownership of multi‑system dependencies across platforms such as Salesforce, pricing engines, billing, data platforms, and legacy system coexistence.
• Demonstrated ability to manage high‑risk, manual or semi‑manual deployments.
• Advanced risk identification and mitigation, with the ability to translate technical issues into business and revenue impact.
• Strong executive communication skills—able to provide clear recommendations, tradeoffs, and push back on timelines when readiness is insufficient.
• Comfortable delivering in ambiguous, evolving environments where full requirements may not be defined upfront.
• Experience operating within formal governance and release disciplines (enterprise PMO, regulated or revenue‑critical systems).
• Must be able to discuss specific release‑day decisions personally owned, including handling failed readiness or rollback scenarios.

• Domain experience in pricing, billing, credit, customer onboarding, or GTM‑supporting systems.
• Familiarity with tools such as Jira, Confluence, Smartsheet.
• Exposure to scaled agile or program‑level delivery models.
• Experience coordinating with change management or business readiness teams.
• Exposure to AI‑enabled or data‑driven platform initiatives.