Customer Experience Systems Analyst - Power BI & Call Center Analytics
Job in
Knoxville, Knox County, Tennessee, 37955, USA
Listed on 2026-07-13
Listing for:
KNOXVILLE CHAMBER OF COMMERCE
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Knoxville Utilities Board is seeking a Customer Experience Systems Analyst in Knoxville, TN to transform data into actionable insights, optimize workforce management, and support the technology behind our contact center.
You will analyze call center performance, develop forecasts and reports, and maintain CMS/ACD/IVR systems while collaborating with leadership to deliver an exceptional customer experience. This is a full-time, on-site role.
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