Technician, Service Desk
Listed on 2026-07-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Technician, Service Desk
The purpose of this job is to provide technical support for Corporate Team Members. Software and application support as well as desktop computers, laptops, VDIs, company paid phones, tablets, printers, and other assigned technology projects.
Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities.
Applies understanding of how the assigned duties relate to others in the group and how the group integrates with others
No supervisory responsibilities; manages own workload
Addresses and solves defined and straightforward problems using existing standard operating procedures or analytical/scientific methods
Responsible for the impact and quality of own work
Communicates basic technical information with team members typically within own group but occasionally outside of group
Must meet KPIs with some impact on group deliverables.
Assist Corporate users with hardware and software issues to ensure team members are taken care of; assist with diagnosis and correction of issues with back-office computers and processes.
Document all incidents/interactions and ensure they are filled out to completion according to Service Now guidelines.
Ensure all activities are in compliance with rules, regulations, policies and procedures
Complete other duties as assigned
High school diploma or equivalent certification required
Associate degree in technology preferred
One year Service Desk experience preferred
Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay
All your information will be kept confidential according to EEO guidelines
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