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Customer Experience Data & Systems Analyst
Job in
Knoxville, Knox County, Tennessee, 37955, USA
Listed on 2026-07-17
Listing for:
Knoxville-Utilities-Board
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
CRM System
Job Description & How to Apply Below
Knoxville Utilities Board is seeking a Customer Experience Systems Analyst to transform data into insights that improve customer service, forecast workloads, and support CMS, ACD, IVR, and other contact center systems. The ideal candidate will analyze performance, create actionable reports, and collaborate with leadership to drive efficiency and an outstanding customer experience.
A Bachelor’s degree and 1–3 years of relevant experience are required, with strong communication and independent
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