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Frontline IT Service Desk Analyst; Tier I

Job in Knoxville, Knox County, Tennessee, 37955, USA
Listing for: Boston Government Services, LLC (BGS)
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Frontline IT Service Desk Analyst (Tier I)

Boston Government Services, LLC (BGS) is seeking a Tier I Service Desk Analyst to support our clients across the United States. This role focuses on incident intake, service request fulfillment, ticket routing, and first-call resolution for IT issues, with potential onsite or hybrid/remote arrangements depending on contract needs.

The ideal candidate has 1–3 years of IT support experience, strong customer service and communication skills, and familiarity with Windows 10/11 and Microsoft 365.

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