More jobs:
Frontline IT Service Desk Analyst; Tier I
Job in
Knoxville, Knox County, Tennessee, 37955, USA
Listed on 2026-07-27
Listing for:
Boston Government Services, LLC (BGS)
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Boston Government Services, LLC (BGS) is seeking a Tier I Service Desk Analyst to support our clients across the United States. This role focuses on incident intake, service request fulfillment, ticket routing, and first-call resolution for IT issues, with potential onsite or hybrid/remote arrangements depending on contract needs.
The ideal candidate has 1–3 years of IT support experience, strong customer service and communication skills, and familiarity with Windows 10/11 and Microsoft 365.
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