Desktop Support Engineer — Frontline IT Services
Job in
Knoxville, Knox County, Tennessee, 37955, USA
Listed on 2026-07-29
Listing for:
CBTS
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
CBTS is seeking a Service Desk Agent Level 1 to provide frontline customer service and technical support for business products and IT services. The role involves resolving issues, logging detailed tickets, and escalating complex problems to Level 2 while maintaining high customer satisfaction.
The ideal candidate has 1–3 years in a tech support or service desk environment, strong communication skills, and a basic understanding of IT systems and networking.
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