DASH ERP Business Analyst (Level 1 - 4), Department of Technology Solutions - UT System Administration

Business Analyst

The Business Analyst (BA) is responsible for providing functional and technical analysis and design in support of projects that require business process clarification, system enhancements, software integrations, and operational improvements. This position applies broad competency in business process and systems analysis to perform facilitation, needs assessment, requirements definition, technical specification development, business process mapping, testing support, documentation, and change management activities.

The Business Analyst serves as a liaison among stakeholders to elicit, analyze, communicate, validate, and manage requirements for changes to business processes, policies, and information systems. Working closely with functional and technical teams, the BA evaluates business problems and opportunities within the context of institutional needs and recommends solutions that support operational effectiveness, compliance, and strategic goals.

This role supports the University's Enterprise Resource Planning (ERP) environment, including key business domains such as Financial Systems, Human Resources, Payroll, and Maintenance.

Exercises Latitude to Determine Objectives

• Support the University's ERP software and related applications across assigned functional areas, including Financial Systems, Human Resources, Payroll, and Maintenance.
• Exercise independent judgment in planning, prioritizing, and carrying out assignments while collaborating with leadership, central offices, departmental users, and cross-functional teams to address operational needs and develop work plans.
• Lead and facilitate meetings, interviews, workshops, and other discovery sessions to build stakeholder consensus, define current-state processes, identify gaps, and document future-state solutions.
• Serve as a liaison between technical teams and functional area customers to elicit and validate requirements, translate business needs into business cases and functional and technical specifications, and ensure shared understanding of proposed solutions.
• Provide customer training on new functionality, support applications post-implementation, evaluate the impact of Oracle quarterly updates, and maintain effective working relationships with stakeholders at all levels.

Independently Analyzes and Solves Highly Complex Technical Problems

• Lead and participate in mission-critical activities including business process analysis, technical analysis, solution design, software modification support, interface design, testing, implementation, and documentation.
• Configure assigned ERP modules in alignment with approved business requirements, Federal guidelines, and University fiscal and personnel policies, and support integration with internal and external systems through interface analysis, data conversions, data mapping, and troubleshooting.
• Analyze business workflows, ERP functionality, and reported issues to identify root causes, troubleshoot and resolve problems in collaboration with functional stakeholders and the Department of Technology Solutions (DTS), and recommend practical, sustainable solutions.
• Evaluate ERP functionality gaps, conduct in-depth research to identify opportunities for enhancement, and propose and implement creative solutions that improve ERP functionality and University business processes.
• Draft detailed technical specifications and technical documentation for new functionality, enhancements, configurations, procedural changes, data conversions, and application interfaces; lead needs analysis and design discussions for Oracle Transactional Business Intelligence (OTBI), BI Publisher, and Fusion Data Intelligence (FDI) reports; and develop or coordinate testing activities to validate system changes and solution quality.

Researches Emerging Technologies

• Monitor trends, emerging technologies, ERP capabilities, vendor enhancements, and higher education best practices; analyze ERP upgrade documentation to evaluate impacts on existing configurations, integrations, and University processes.
• Research new functionality, modules, and technology solutions that may improve ERP operations, reporting, user…