Senior Utilities Business Systems Analyst

Job order - J - Permanent Full Time

Title Senior Utilities Business Systems Analyst

Category Business Analysis (functional and technical)

City Knoxville, Tennessee, United States

CGI is one of the world's largest independent IT and business consulting services firms. We partner with commercial and government clients to deliver innovative technology and business solutions that create meaningful business outcomes. At CGI, you'll join a collaborative organization where ownership, continuous learning, and client success are at the core of everything we do, empowering our professionals to build rewarding careers while making a lasting impact.

CGI is seeking a Senior Utilities Business Systems Analyst to join our growing Utilities practice. In this role, you will partner with utility clients to analyze business needs, optimize business processes, and implement enterprise software solutions that support digital transformation initiatives. You will serve as a trusted advisor throughout the project lifecycle, working closely with client stakeholders and technical teams to design, configure, test, and deploy solutions that improve operational efficiency and enhance the customer experience.

This role is ideal for a business systems professional who enjoys collaborating directly with clients, facilitating business process improvements, and delivering high-quality software implementations. The position requires the ability to travel extensively to client locations, with travel up to 67% based on project needs.

• Facilitate business process discovery sessions with utility clients to gather, analyze, and document business requirements and future-state process flows
• Create and maintain functional documentation including business process diagrams, functional specifications, configuration documentation, and solution design artifacts
• Configure enterprise utility applications to align with client business processes and evolving operational requirements
• Collaborate with client stakeholders to identify process improvement opportunities and recommend innovative technology solutions that enhance the customer experience
• Support software implementations by configuring new functionality, enhancements, interfaces, extensions, and reporting solutions
• Investigate, troubleshoot, and resolve functional issues related to application configuration, integrations, customizations, and system performance
• Develop comprehensive test plans, test cases, and test scripts while executing functional and user acceptance testing activities
• Design, develop, and deliver end-user training materials and facilitate client training sessions to support successful solution adoption
• Partner with cross-functional project teams to ensure successful solution delivery while maintaining high standards for quality, client satisfaction, and project outcomes
• Communicate effectively with technical and business stakeholders throughout all phases of project execution

• Bachelor's degree or equivalent combination of education and professional experience
• Demonstrated experience working within the utilities industry
• Experience gathering and documenting business requirements and translating them into functional solution designs
• Experience participating in enterprise software implementation or business transformation projects
• Proven ability to develop and deliver effective end-user training and supporting documentation
• Strong analytical and problem-solving skills with the ability to evaluate complex business processes and recommend practical solutions
• Excellent verbal, written, facilitation, and presentation skills with the ability to communicate effectively across technical and business audiences
• Ability to work independently and collaboratively within fast-paced, client-facing project environments
• Self-motivated team player with a strong work ethic and commitment to delivering exceptional client service
• Ability and willingness to travel up to 67% to support client engagements

• Experience with utility Customer Information Systems (CIS), Customer Care and…