IT Specialist

Job Description

Position Responsibilities

As an IT Specialist for a small but fast-growing company, you will support day-to-day technical operations and help ensure all systems run smoothly. This entry-level role offers the opportunity to develop hands-on experience across multiple areas of IT, including user support, system maintenance, and basic network troubleshooting.

Under the direction of the Chief Operations Officer (COO), your duties will include the following:

• Provide technical support to employees for hardware, software, and network-related issues
• Set up, configure, and maintain computers, printers, and mobile devices
• Assist with onboarding/offboarding employees (account setup, permissions, equipment distribution)
• Monitor and maintain internal systems, including email, file storage, and security tools
• Perform routine system updates, patches, and backups
• Troubleshoot connectivity issues and elevate complex problems when necessary
• Maintain IT documentation, inventory, and asset tracking
• Support cybersecurity initiatives, including user access controls and basic security practices
• Assist with implementation of new software, systems, or technology upgrades
• Coordinate with third-party vendors for technical support and services

Position Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-2 years of relevant IT or technical support experience