Webex / Nice CXone Support Engineer
Listed on 2026-09-12
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IT/Tech
Systems Administrator, IT Support, Technical Support
Overview
Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Knoxville, they are looking to hire a Webex / Nice CXone Support Engineer on a Contract Basis.
Contract DetailsContract Duration: 6 Month Contract (Potential for extension or conversion)
Required Skills & Experience- 2–5+ years of experience supporting Webex (Webex Calling / UC) environments
- Hands-on experience with NICE CXone support and administration
- Experience providing Level 2 support in a telecom or contact center environment
- Strong understanding of call routing, auto attendants, and telephony configurations
- Experience with system configuration and policy management
- Strong troubleshooting and problem-solving skills
- Provide Level 2 support for NICE CXone, including troubleshooting issues, resolving incidents, and supporting end users and business teams
- Configure and manage Webex Calling features, including auto attendants, call routing, and user provisioning
- Perform system configuration and policy management across Webex and NICE CXone platforms
- Monitor system performance and proactively identify and resolve issues impacting voice and contact center services
- Collaborate with internal teams and vendors to support incident resolution and system enhancements
- Maintain documentation for configurations, processes, and troubleshooting procedures
- Support ongoing improvements and optimization of collaboration and contact center environments
- Medical Insurance - Four medical plans to choose from for you and your family
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Legal and Identity Protection Plans
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.
Applicants need to make their needs known in advance.
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