IT Technologist: Social Work Research & Public Service - UTK Job Knoxville area,Tennessee USA,IT/Tech

The Social Work Office of Research and Public Service (SWORPS) is seeking a service-oriented IT Technologist to provide responsive technology support, device setup, procurement coordination, inventory management, event technology support, documentation, and technology-enabled process improvement.

This role is a good fit for someone who enjoys helping people, solving practical problems, improving processes, and supporting technology in a fast-paced, mission-driven environment. The successful candidate is a responsive, service-oriented problem solver who enjoys helping others, communicates clearly with both technical and non-technical colleagues, brings practical solutions, manages competing priorities well, and follows issues through to resolution.

SWORPS supports a large, primarily remote workforce, along with onsite operations at the UT Conference Center. The IT Technologist works closely with SWORPS staff, the Budget, Finance and Operations team, the College of Social Work, OIT, vendors, and other University partners to identify needs, resolve issues, recommend improvements, and implement approved technology solutions.

This is a grant-funded position and is contingent upon the continued funding of the grant.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Required Qualifications

Education:

Associate degree or two additional years of combined education, training and/or experience in the required areas below.
Experience:
- Two years of experience in a computer hardware, software, helpdesk, endpoint support, technology support, systems support, device-management, or related technical environment.
- Two years of experience providing technology support to end users with varying levels of technical knowledge.
Knowledge, Skills, Abilities:
- Knowledge of Windows and Mac hardware, operating systems, software installation, endpoint setup, peripheral support, and device troubleshooting.
- Knowledge of basic network connectivity, printer connectivity, user access concepts, Microsoft Active Directory or similar…