Salesforce Developer - Digital Learning - UTK

Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, release management, implementation of changes and owning the the DL instance of Salesforce. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, release management, implementation of changes and owning the the DL instance of Salesforce. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.

• Bachelor’s Degree

• Experience in Salesforce Education Cloud or (Sales and Service Cloud)
• Comprehensive understanding of Salesforce architecture, features, and capabilities, including Sales Cloud, Service Cloud, and Experience Cloud.
• Knowledge of Salesforce declarative tools (e.g., Salesforce Flow) and programmatic tools (Apex, Lightning Web Components, SOQL).
• Knowledge of integration techniques, including REST/SOAP APIs, middleware tools, and ETL processes.
• Experience on of Salesforce Dev Ops practices, including CI/CD and Salesforce DX.
• Experience on Lightning Web Components (LWC
• Knowledge of object-oriented programming, design patterns, and coding best practices.
• Knowledge of Agile/Scrum methodologies and version control systems (e.g., Git).

• Bachelor’s Degree