Director, Information Technology and Enterprise AI

Job Details

Job Location:

Remote - Knoxville, TN 37922

Travel Percentage:
Up to 25%

Director, Information Technology and Enterprise AI

Location:

Remote in Georgia, North or South Carolina, Florida, Tennessee, or Texas

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders.

At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity:
Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Vehlo is seeking an innovative and visionary Director, Information Technology & Enterprise AI, to lead the next evolution of our technology, security, and AI capabilities. This leader will be responsible for developing and executing a modern enterprise technology strategy that enables business growth, strengthens cybersecurity resilience, improves operational efficiency, and accelerates responsible AI adoption across the organization.

Reporting to the Chief Product & Technology Officer (CPTO), the Director will serve as a trusted advisor to executive leadership, translating business objectives into scalable technology solutions while fostering a culture of security, innovation, automation, and continuous improvement.

This role requires a strategic thinker who can balance operational excellence with forward-looking technology leadership, ensuring Vehlo remains secure, agile, and positioned to capitalize on emerging technologies.

This role owns Enterprise AI: the platforms, governance, security, spend, and adoption of AI used to run Vehlo’s business, including the enterprise AI assistants deployed across the company. It also owns the AI governance and security framework that applies company-wide. Delivery of AI capabilities inside Vehlo’s products remains with Product and Engineering; this role sets the standards those teams build against, reviews against them, and escalates gaps.

• Develop and execute a multi-year IT, cybersecurity, and AI roadmap aligned with company growth objectives.
• Serve as a technology advisor to leadership on emerging technologies, industry trends, cyber risks, and AI opportunities.
• Lead enterprise technology governance, architecture, standards, and best practices.
• Drive digital transformation initiatives that improve employee productivity, customer outcomes, and operational scalability.
• Establish a culture focused on innovation, service excellence, accountability, and business partnership.
• Lead technology platform integrations for acquired businesses

• Own enterprise cybersecurity strategy, risk management, and security operations.
• Oversee implementation and continuous improvement of security frameworks including NIST CSF, CIS Controls, SOC 2, and other relevant compliance requirements.
• Lead incident response planning, tabletop exercises, business continuity, and disaster recovery programs.
• Manage security awareness and training initiatives to strengthen organizational cyber resilience.
• Partner with internal and external stakeholders to identify, assess, and mitigate cyber risks.
• Oversee endpoint security, identity and access management, network security,…