Manager, Cybersecurity Services

Key Responsibilities

• Lead day-to-day cybersecurity service operations and assigned team members.
• Serve as the senior escalation point for cybersecurity alerts, incidents, vulnerabilities, security tool issues, and client risk concerns.
• Oversee managed cybersecurity services, including endpoint detection and response, identity security, vulnerability management, SIEM/logging, email security, DNS filtering, security awareness, and related offerings.
• Provide cybersecurity consulting and advisory services to clients, including risk reviews, security posture assessments, remediation planning, roadmap development, and executive-level recommendations.
• Help clients understand cybersecurity risks, control gaps, service options, and practical next steps in clear business language.
• Ensure client-facing cybersecurity recommendations are technically accurate, operationally supportable, and aligned with the organization’s managed services capabilities.
• Review cybersecurity service performance, recurring issues, alert quality, remediation trends, and client risk patterns.
• Coordinate vulnerability management, alert review, incident response support, remediation tracking, and security reporting.
• Design and maintain cybersecurity standards, secure baseline configurations, hardening guidance, playbooks, escalation paths, and operating procedures.
• Partner with Strategic Technology Advisors, Sales, and technical teams to identify cybersecurity risks, recommend appropriate services, and scope follow-up projects or remediation work.
• Evaluate cybersecurity tools, vendor services, integrations, and platforms for technical fit, operational efficiency, supportability, and client value.
• Maintain security policies, procedures, control documentation, access review processes, and evidence needed to support internal and client-facing security requirements.
• Coach and develop existing cybersecurity and compliance staff while helping define future team needs.

• 7+ years of cybersecurity, security engineering, security operations, compliance, or IT risk experience.
• Demonstrated experience leading cybersecurity operations, managed security services, technical delivery, consulting, or service-oriented security functions.
• Strong working knowledge of endpoint security, identity security, vulnerability management, SIEM/logging, email security, DNS filtering, incident response, and cloud security.
• Experience with Microsoft 365 security, Microsoft Entra , MFA, conditional access, Microsoft Defender, Azure security concepts, and identity controls.
• Ability to create operational structure, define ownership, manage follow-through, and improve service consistency.
• Ability to build and maintain policies, procedures, control mappings, remediation plans, security reports, executive summaries, and client-facing deliverables.
• Ability to translate technical and security issues into clear business language.
• Strong written and verbal communication skills, including client-facing presentation ability.
• Strong critical thinking, intellectual curiosity, attention to detail, and sound judgment.
• Ability to challenge weak assumptions, ask thoughtful questions, follow evidence, and make practical recommendations.
• Ability to work cross-functionally with technical, operational, advisory, sales, vendor, and executive teams.
• Comfortable operating in a hands-on leadership role.

• CISSP, CISM, CISA, Security+, GIAC, Microsoft security certifications, or equivalent experience.
• Experience in managed services, professional services, consulting, defense contractor, financial services, or other regulated environments.
• Experience with building security programs, vulnerability management platforms, SIEM platforms, DNS security, phishing…