IT Business Support Analyst II

BASIC PURPOSE OF THE JOB

Under general supervision the IT Business Support Analyst II provides day-to-day business support to the Information Technology department. Responsibilities include managing the ordering, tracking and delivery of IT hardware and software, monitoring IT budgets and working with IT leadership to address known variances, processing new and renewal contracts, POs, and invoices in a timely manner. This position also supports the IT Service Management system to maximize the use of all features and functionality that support efficient and effective delivery of IT services.

Vice President, Chief Digital and Information Officer

• Supervisory Responsibilities:
  
  No Number of Direct Reports:
  None
• Minimum Education:
  
  Associate's degree in computer science, Information Technology, or related field of study.
• Degree:
  Yes
• License/Certification
  
  Required:
  
  N/A
• Minimum
  
  Work Experience:
  
  Two years of experience in healthcare, information technology, business administration, or administrative support. Years of experience may be used to support minimum education requirement.

• Excellent oral and written communication skills.
• Service oriented.
• Able to work independently, think critically, and solve problems.
• Proactive with ability to make routine decisions independently.
• Must have above average problem-solving skills.
• Excellent organizational, time management and customer service skills.
• Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

• Develop and manage a comprehensive inventory of IT assets.
• Facilitate IT purchases, tracking all logistical aspects from initial ordering to completed delivery.
• Track annual hardware and software budget renewals and expenses.
• Track and submit all IT invoices, ensuring they are paid in a timely manner.
• Anticipate the needs of IT Managers and be proactive with support.
• Arrange and facilitate department-wide activities such as the annual All IT Meetings.
• Partner with operational leaders to proactively manage IT needs.
• Works with business and clinical operation leaders to develop self-service modules that improve access to IT services and support.
• Maintains and published monthly Service Management statistics.

Note:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Light lifting, pushing and pulling is required for 10-20 lbs. occasionally and frequent moving of objects of less than 10 lbs. is required.

Frequent sitting with some walking, standing, squatting, bending and reaching is required.

Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday. At Dolly Parton Children's Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.