IT Technician - College of Communication and Information - UTK

Under the general direction of the Assistant Director of IT and Facilities, the IT Technician provides comprehensive technical leadership and support for all academic, administrative, and research technologies within the College of Communication and Information (CCI). This role is responsible for the independent analysis and resolution of complex technical challenges, and the design and implementation of IT projects that support the college's strategic goals.

This role requires a proactive approach to assessing needs and developing original solutions. The IT Technician will analyze data on technology usage and system performance to forecast future needs and proactively address potential issues. This includes the ability to design new systems and services that improve efficiency and user experience. The technician ensures the seamless operation of a wide range of technologies, including classroom computers, tablets, phones, cameras, docking stations, projectors, televisions, technology-enhanced classrooms, and network infrastructure.

They also serve as the primary point of contact for all CCI IT, facility support, event coordination, and asset management, acting as a liaison between stakeholders and the IT team. This position exercises independent judgment in leading a team of student workers. The IT Technician is responsible for directing work, providing training, and overseeing their performance to maintain high standards of service delivery.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state.

The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset.

With values that focus on work‑life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

• Education:
  
  Associate’s Degree in any field, information technology or information systems preferred.
• Experience:
  
  3 or more years of relevant experience successfully handling various IT tasks and projects from start to finish
• Knowledge, Skills, Abilities:
  • Knowledge of computer operating systems, network programming, and cybersecurity best practices.
  • Ability to…