Client Learning Solutions Manager

Job Location:

US AZ BIZ 001 Chandler AZ Office - Chandler, AZ 85226, Position Type:
Full Time, About Inhabit

Inhabit is a global Prop Tech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit

Founded in 2015, GROW Learning Management System has been helping companies shift their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more!

We tailor the flow of training to company specifications, resulting in a positive, engaging learner experience.

The Client Learning Solutions Manager (CLSM) is responsible for supporting assigned client accounts through a combination of Learning Management System (LMS) administration, technical support, client relationship management, reporting, and operational coordination. Serving as the primary point of contact for clients, the LSS manages day-to-day LMS operations, including system configuration, user and property setup, course assignments, learning path management, reporting, payroll-related user updates, ticket resolution, and client education.

The CLSM partners closely with clients to help them maximize the value of the GROW LMS and achieve their training, compliance, employee development, and performance objectives. This role proactively identifies client needs, resolves platform-related issues, recommends appropriate solutions, and provides guidance on LMS & best learning practices. The CLSM also supports account management activities, including onboarding, ongoing client communication, accounts receivable follow-up, and identifying opportunities to expand training solutions that align with client goals.

This is a specialized, hands-on LMS operations role that requires strong customer service skills, technical aptitude, attention to detail, and the ability to manage multiple client accounts, support requests, and system-related projects simultaneously. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. The CLSM may also support special projects as assigned by the General Manager or VP of Operations.

• Serve as the primary point of contact for assigned client accounts, building strong relationships and providing guidance on LMS solutions and training best practices.
• Partner with Sales to support demos, client evaluations, and solution alignment.
• Manage day-to-day LMS administration, including client setup, property and department configuration, user management, permissions, dashboards, account settings, course assignments, and learning path administration.
• Process and manage user updates, payroll-related uploads, and other client-provided data imports to ensure system accuracy.
• Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.
• Proactively identify client needs, risks, and opportunities, recommending solutions, supporting renewals, and identifying opportunities to expand training programs and services.
• Support account operations including billing coordination, accounts receivable follow-up, account updates, and portfolio changes while maintaining accurate records.
• Educate and support client administrators on LMS functionality, reporting capabilities, best practices, and system enhancements.
• Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.
• Perform quality assurance reviews to ensure the accuracy of account configurations, course assignments, learning paths, and client data.
• Troubleshoot LMS issues, investigate support requests, and manage Help Desk tickets through resolution.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.
• Contribute to internal initiatives, documentation, special…