Maintenance Technician

SUMMARY

Under the supervision of Property Manager or Maintenance Supervisor, the Maintenance Technician I performs general janitorial duties to maintain assigned KCDC buildings and grounds. This position is responsible for keeping common areas clean and clear of debris to reduce risk to residents, visitors, and staff.

All activities must support Knoxville’s Community Development Corporation’s ("KCDC" or "Authority") mission, strategic goals, and objectives.

This is a non-supervisory job classification.

• Cleans and provides maintenance for KCDC lobbies, community halls, offices, and restrooms.
• Performs general cleaning of leased units as assigned.
• Sweeps, mops, scrubs, and vacuums floors using cleaning solutions, tools, and equipment.
• Cleans or polishes walls, ceilings, windows, and building fixtures. Applies wax or sealers to wood, concrete, and tiled floors as appropriate.
• Cleans walkways, parking lots, and steps daily.
• Dusts furniture, walls, and other equipment.
• Maintains KCDC grounds, garbage container areas, hallways, and parking areas in a neat and orderly manner, not allowing any trash to accumulate and emptying garbage containers in common areas and assigned offices.
• Notifies supervisor of requests for materials/supplies, major repairs, or additions to building operating systems.
• Assists in maintaining building security, locking and unlocking access to Authority buildings.
• Assists with office equipment moves and meeting set‑up as needed.
• Washes walls, windows, and woodwork with chemical cleaning solutions; prepares housing units for painting as needed; advises supervisor or maintenance department of necessary repairs noted when cleaning housing units.
• Cleans stoves, refrigerators, and other appliances as needed; cleans and disinfects toilets, sinks, and bath tubs.
• Removes trash and other debris from vacated housing units; picks up paper and other trash from the grounds of KCDC housing facilities.
• Performs other duties as assigned.

• Knowledge and understanding of obligations, functions, programs, and services of KCDC in relation to staff, resident customers and the community.
• Knowledge of HAZMAT regulations required for chemicals used during job performance.
• Ability to express and transmit ideas and knowledge clearly and concisely in writing, as well as verbally with supervisor, employees, residents, and visitors.
• Ability to organize own time and effort to meet assignments.
• Mechanical understanding of and ability to use the following machines, tools, and other special equipment: hand and small power tools, ladder, vacuum, floor buffer, cleaning, and polishing chemicals.
• Ability to exercise sound judgment and to act decisively under pressure.
• Ability to communicate in English, both orally and in writing; strong interpersonal skills and coaching skills.
• Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly.
• Ability to establish and maintain effective working relationships with internal customers, external customers, vendors, and the general public.

Effective Communication:
Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Customer Service:
Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.

Initiative:
Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge:
Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives,…