Managing Account Director - Knoxville, TN

Overview

Job Description – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On‑Site at the location detailed in the job post.

Job Title: Managing Account Director

Location: Knoxville, TN

Employer: BGIS

• Lead account management to meet service delivery obligations, internal and external requirements, and client satisfaction.
• Contribute to strategic and account management plans and objectives; provide people leadership and foster BGIS values.
• Provide direction to the team; manage daily activities and productivity; support and participate in key initiatives as assigned.
• Develop and maintain effective client relationships; manage client expectations and engage continuously to anticipate needs.
• Identify opportunities for additional services; build and maintain a growth pipeline for assigned client accounts.
• Contribute to multi-year account expansion plans; participate in contract renewal activities and governance monitoring.
• Support operations in action plans to remediate gaps and ensure objectives are met; act as escalation focal point for facilities or services.
• Oversee facilities portfolio operations and maintenance programs; collaborate with stakeholders to optimize facilities and create client value.
• Develop and manage budget execution including forecasting and variance analysis; manage project delivery for facility management projects (on-time, on-budget, quality).
• Communicate with clients and internal stakeholders to identify opportunities and priorities; drive innovation and growth; contribute to continuous improvement initiatives.

• Minimum education:
  
  High School Diploma or GED;
  Bachelor’s Degree in Business Administration or related field or equivalent work experience.
• Ten years of facility management or related work experience; highly skilled in account management, facility operations, and client relationship management at senior level.
• Advanced skills in service delivery management and business development; able to achieve budget targets.
• Strong communication, influence, persuasion, and negotiation skills with a client-service orientation and sense of urgency.
• Demonstrated success as a people leader with engagement and development capabilities.
• Sustainability mindset and continuous improvement in practices and technologies; self-perform experience preferred.
• Proficiency in Microsoft Office and facility management best practices.

• Certified Facility Manager (IFMA)
• Certified Property Manager (IREM)
• Facility Management Administrator Designation (BOMI)
• Real Property Administrator (BOMI)
• Project Management Professional (PMP)

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Ability and willingness to travel. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

City: Knoxville

State: Tennessee

Job Code: Operations_ Specialist

Affiliate Sponsor: BGIS