Operations Manager

Do you thrive on building systems and leading teams in fast-moving environments? Are you the type of operator who keeps people, processes, and transactions aligned while maintaining compliance and operational efficiency? Do you want to partner closely with a top-producing agent and take full ownership of operations? The Powerhouse Group at eXp Realty | Partnered with Savvy STR Agents, led by Brandon Thompson, is seeking an experienced Operations Manager to own and lead the operational backbone of the business.

It’s a leadership position overseeing systems, compliance, and administrative teams to ensure the business scales efficiently and effectively. The Operations Manager will be responsible for managing day-to-day operations, leading the administrative and virtual support teams, and ensuring all systems, workflows, and transactions are executed accurately and on time. You will work closely with the leader to support business growth, maintain compliance, and drive operational excellence across multiple markets.

Compensation: $60,000 - $70,000;
Paid Time Off;
Benefits are negotiable.

• Administrative & Virtual Team Leadership — Recruit, hire, and onboard administrative staff and virtual assistants; create and maintain job descriptions, SOPs, and training materials; lead weekly team check-ins, manage KPIs, and ensure accountability; conduct performance reviews and provide coaching to improve productivity and quality; oversee task management and time-tracking systems; enforce schedules, coverage requirements, and communication standards.
• Operational Systems & Workflow Management — Implement, manage, and optimize tools including Lofty CRM, Notion, Skyslope, and Google Workspace; build and maintain workflows for listings, transactions, and client communications; maintain dashboards tracking listings, pendings, closings, and deadlines; ensure accurate organization of contracts, NDAs, BAAs, offers, and transaction files; maintain data integrity, privacy, and internal access controls.
• Real Estate Compliance & Transaction Oversight — Ensure compliance with MLS rules, brokerage policies, and multi-state transaction timelines; monitor transactions for deadlines, documentation, and compliance; support agents and leadership in resolving complex or at-risk transactions; coordinate with admins and transaction support to maintain audit-ready files.
• Strategic Hiring & Team Support — Oversee agent onboarding processes, including tech setup and workflow integration; partner with leadership to assess staffing needs and plan for growth; track operational capacity and gaps as the team scales.
• Internal Communication & Leadership Support — Build dashboards and reporting for leadership visibility; run weekly internal meetings with agendas, notes, and follow-ups; provide consistent operational updates and ensure team accountability; lead virtual assistants and transaction support teams.
• Event & Conference Support — Coordinate logistics and materials for team events and real estate conferences; manage team assets such as branded materials, QR codes, and lead capture systems; oversee post-event lead routing and CRM follow-ups.

• Proven experience in operations management or team leadership.
• Real estate experience preferred; willingness to obtain a license if needed.
• Strong systems thinker with process-building expertise.
• Knowledge of real estate operations, compliance, and transaction workflows.
• Highly organized with strong attention to detail; sense of urgency, ownership, and a team-first mindset.
• Clear, confident communicator across teams and leadership.
• Advanced proficiency in Google Workspace, Notion, Lofty CRM, Skyslope, and task management tools.
• Must be local to the Knoxville, TN area for future in-person events, but the role will be remote.