CS​/FS Supervisor

WHO WE ARE

Established in 1991, The Anderson-DuBose Company is a full-service distribution company for major quick service restaurants in Ohio, Pennsylvania, West Virginia, New York, Florida, and Georgia. We currently have three distribution center locations:
Lordstown, Ohio (headquarters), Rochester, New York, and Jacksonville, Florida and are always looking for growth opportunities, in late 2026 we will also be opening a new DC in Jefferson City, TN. (Transportation and Warehouse are the two largest departments at each DC and typically operate 24/7.) We own and operate our own truck fleet, have state-of-the-art equipment and facilities, and consider our employees our greatest assets.

We are the proud winners of the North Coast 99 Top Employer award ELEVEN years in a row and have been voted Top Workplace in the Northeast Ohio area as well. We have also been named McDonald’s US 2020 Supplier of the Year which is the highest honor we could receive from our customer. Most recently, we have proudly been awarded the 2024 Smart Culture Award.

JEFFERSON, CITY, TENNESSEE

This position requires the responsibility to directly supervise and lead various aspects of the customer service department.

• Creating and implementing training plans for new recruits and for cross-training associates to multiple functions within the department, when necessary.
• Assists in hiring and onboarding new hired associates.
• Ability to be responsible for managing PTO requests and scheduling.
• Enforce all policies and procedures.
• Coach, mentor and guide all Customer Service Associates to meet standards of work.
• Coach, mentor and guide all ROP planners, ILS coordinators, Promo coordinators and RISC coordinators.
• Suggests and help implement improvements to operational processes.
• Monitor workforce requirements to minimize labor expenses.
• Communicate and enforce work rule changes.
• Ability to provide internal weekly/monthly reports, payroll, etc.
• Participate in multi-departmental meetings.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Manager of Customer Service or other appropriate staff.
• Attends meetings/provides feedback to executive/management team in manager’s absence.
• Participate in IMET classes.
• Complete weekly tasks that are time sensitive.
• CIT AD Monthly Report- KPI measurable
  - Make sure credits are completed and in a timely manner. Retrain where needed.
• Other duties as assigned.

Carries out supervisory responsibilities in accordance with the organization’s policies. Responsibilities include involvement in interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems both internally and externally.

• Accountability – Rises above one’s own circumstances and demonstrates ownership for achieving group objectives; takes personal responsibility for results, even those executed indirectly through others; solicits feedback early on to detect and address problems as they arise; admits to shortfalls and takes action to rectify situations without becoming defensive or shifting blame to others.
• Communication – Demonstrates accurate comprehension of information from others and expresses own thoughts and questions in a clear, concise and tactful manner; seeks listener feedback and adapts accordingly; clarifies information from others to confirm own accurate understanding; recognizes the importance of regularly relaying information to and/or seeking information from others; closes the loop on open-ended exchanges.
• Continuous Improvement – Operational – Seeks out better and more efficient ways of doing things; considers novel approaches and new ideas to maximize output; optimizes or refines existing methods to attain advancements, even in seemingly perfected operations; leverages technology to maximize productivity.

• Readily and enthusiastically adapts to changes in job or procedures; leverages technology to maximize…