MCB Branch Manager

Supervise and direct the operational activities of the branch, providing all services to which the location and personnel are suited. Serve the customers within our target market in an extraordinary manner so that our brand name and reputation continue to flourish. Ensure that operations and transactions are handled efficiently and in compliance with regulatory and bank policies and procedures. Assist customers with loans and cross-sell MCB products and services.

Invest in our personnel so that they learn, grow and become better all around Team Members and enjoy working for MCB.

• Exercise daily supervision over assigned staff and assist with personnel administration matters as necessary, including hiring, training, counseling, performance reviews, and other matters.
• Provide assistance and support to staff in dealing with customer problems, assisting in the resolution of particularly sensitive or complex problems. Assist with phone calls, transfers, etc.
• Prepare and implement appropriate controls and action plans and ensure that each person understands how he/she fits into those plans. Set reasonable goals with deadlines for completion and monitor the compliance with such plans and achievement of such deadlines.
• Teach, implement, and enforce all company policies and practices, and set an example for others in the branch to follow.
• Ensure that staff is fully informed regarding Bank services, policies and procedures. Train staff and reinforce learning by ensuring appropriate accountability and counseling.
• Ensure that appropriate reports are completed accurately and filed in a timely fashion.
• Maintain high morale by establishing good communications and a positive environment.
• Ensure that building, grounds, and equipment are properly maintained at all times. Stock with necessary items, forms, tickets, notices, promotional items, and cleaning, breakroom, and customer hospitality supplies, etc. Take initiative to address maintenance, cleaning, safety, and other facility issues. Work with branch administration and area presidents to keep the building and work spaces clean, tidy, professional, and in top condition.
• Direct staff and tasks for customer events, promotions, holiday decorating, location meetings, and other events at the location. Ensure that food and necessary items are ordered and set up; oversee cleanup after the event.
• Assess expenses in every area under your supervision. Assist in developing, and then implement procedures to control costs, and make the Bank more profitable.

• Ensure that operational procedures are managed and handled appropriately, including dual control, vault, cash, ATM, balancing, security, safety deposits, deposit operations, opening and closing procedures, customer concerns, and account opening and maintenance, etc.
• Learn and manage the opening of all types of accounts in compliance with MCB's policies and procedures. Be the  go-to  person at your branch for questions and problems with accounts and train staff as appropriate.
• Assist with operational, transactional, teller, and balancing duties as necessary.
• Maintain security programs for the location, and ensure that testing, codes, and procedures are regularly monitored and up-to-date.
• Review and approve unusual transactions, receiving signature or endorsement verification, according to the Bank’s policies and procedures.
• Maintain an adequate cash position to meet branch needs; ensure balanced vault and ATM.
• Review all accounts in delinquent or overdraft status. Take appropriate action to collect and bring accounts to current position.
• Conduct monthly surprise teller cash counts on teller drawers and ensure that other branch review functions are handled…