Advanced Service Technician

Advanced Service Technician

Fully On-Site

As an Advanced Service Technician with RHI Magnesita, you’ll play a vital role in installing, maintaining, and commissioning specialized refractory maintenance and application machinery at customer sites. You’ll be the go‑to expert for troubleshooting, repairs, and ensuring our equipment operates safely and efficiently. You’ll also support and train local service technicians, helping us deliver world‑class service to our customers. Required travel up to 70% to client sites for machine installation and maintenance.

The coverage territory for this position is the entire continental U.S. with your focus being the southern U.S.

• Execute installation, maintenance, and commissioning of specialized machinery at customer sites.
• Identify training needs and implement plans for local service technicians.
• Report machine conditions and spare parts status to your supervisor.
• Troubleshoot and repair specialized and standard machines as needed.
• Ensure all machinery and equipment are safe and operational, with no risk to health or safety.
• Coordinate technical support from third parties for repairs and maintenance.
• Provide technical acceptance and commissioning of new machines.
• Train machine operators and implement preventive maintenance routines.
• Collaborate with sales teams, site personnel, and the local shop for team development.
• Uphold company policies, department goals, and safety rules at all facilities.
• Drive continuous improvement and take ownership of assigned work.

• Ability to travel up to 70%.
• 3+ years in machine installation, commissioning, or maintenance.
• Mechanical/Electrical Technician (emphasis on Electrical).
• Maintenance and materials application experience.
• Basic automation and PLC/VFD knowledge (programming not required).
• Proficiency in MS Office (Excel, Word, Outlook, Teams).

• Competitive compensation and benefits.
• Opportunities for professional growth and development.
• Exposure to advanced machinery and technology.
• Collaborative, safety‑focused work environment.
• The chance to make a real impact at customer sites and within our organization.

RHI Magnesita is the leading global supplier of high‑grade refractory products, systems and solutions which are critical for high‑temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium‑ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high‑performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.

With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.