Foster and Volunteer Programs Coordinator

Foster and Volunteer Programs Coordinator

Location:

245 N. Main Street, Suite 200 Clinton, TN 37716

Reports To:

Shelter Manager

Supervisory Responsibility:
Fosters and Volunteers

Compensation: $19.25 per hour (Hourly/Non-Exempt)

Work Schedule:

Tuesday – Saturday 10 AM to 6 PM.

Job Summary:

The Foster & Volunteer Programs Coordinator is responsible for developing, managing, and expanding the Humane Society of the Tennessee Valley’s foster and volunteer programs to support the care and well-being of animals. This role oversees the recruitment, training, scheduling, and engagement of foster caregivers and volunteers, ensuring both programs are aligned with industry best practices and organizational needs. The Coordinator works closely with veterinary staff, animal care staff, foster families, and volunteers to provide high-quality care, accurate record-keeping, and timely communication.

This includes supporting foster caregivers with resources, monitoring animal health and behavior, scheduling veterinary care, and facilitating efficient foster placements to reduce length of stay. This position may also assist with adoption events, special events, and animal transport as needed.

Foster

• Foster Recruiting and Training:
  Recruit new foster caregivers through community outreach, social media, and partnerships.
• Develop and maintain Foster SOPs as well as foster care literature and materials, taking into consideration industry best practices.
• Conduct orientation and training sessions for new and existing fosters.
• Develop and deliver quarterly training sessions for new and existing foster caregivers that align with industry best practices.
• Provide ongoing support, guidance, and education to foster caregivers.
• Identify and address barriers to efficient foster placement creatively and effectively to reduce the length of stay on foster placement.
• Address challenges or concerns presented by active or past foster families that prioritizes preserving their commitment and interest in fostering.
• Assign and track foster animals and foster homes through meticulous record-keeping in and outside of our animal shelter software and Doobert with exceptional accuracy.
• Work with veterinary staff to schedule medical appointments, vaccinations, and treatments for all foster animals.
• Monitor the health and behavior of foster animals and provide guidance to foster families with the support of the veterinary staff.
• Proactively create foster packets specific to each animal’s needs to ensure that the foster has all the proper support, including medications, food, leashes, enrichment toys, etc.
• Expand our foster network to increase our shelter’s ability to take in more animals from partner shelters.
• Field inquiries and concerns regarding the foster program in a professional and solution-focused manner.
• Respond to overnight concerns with clear boundaries and proper internal channels.

Foster Animal Care & Wellbeing

• Schedule medical appointments, vaccinations, and treatments for all foster animals with veterinary staff.
• Monitor health and behavior of foster animals and advise foster families with guidance from veterinary staff.
• Maintain accurate records in shelter software and Doobert.

Volunteer

• Volunteer Recruitment & Onboarding:
  Develop and implement recruitment strategies; recruit volunteers through outreach and partnerships; conduct monthly orientations; ensure volunteers feel welcomed for their first shift.
• Volunteer Program Management & Engagement:
  Develop and maintain SOPs and literature; maintain volunteer schedules; track participation; provide reports to the executive director; recognize volunteers; communicate monthly needs; collaborate with the volunteer assistant on inquiries.

Community Outreach

• Lead the organization’s humane education program, including youth education camps, and maintain community relationships related to foster and volunteer programs.

Education/

Experience:

High School Diploma or GED required. A four-year degree is a plus. At least three years in a fast-paced environment with foster and/or volunteer management or direct report supervision. Prior work in an animal welfare organization or veterinary clinic is a plus.

Skills: Networking, attention to detail, and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and shelter management software (e.g., Shelter Buddy, Volgistics, Doobert). Exceptional communication, customer service, and problem-solving abilities.

Additional Requirements: No criminal convictions or injunctions that could hinder the organization’s mission. Must have a valid driver’s license and reliable transportation.

Other Attributes: A passion for animal welfare and the mission of the Humane Society of the Tennessee Valley. Ability to work in a fast-paced environment and adapt to changing priorities.

Organization:
Humane Society, Tennessee Valley