Hospice Patient Care Manager

Position Summary

The hospice Patient Care Manager is an RN who serves as the clinical leader for the clinical staff of the hospice agency, as well as an alternate to the Executive Director/Executive Administrator, if not available. The Patient Care Manager strives to ensure regulatory compliance, clinical excellence, and adherence to up-to-date plans of care, as well as financial and administrative control of agency processes and procedures.

• Assists Executive Director/Executive Administrator and Director of Clinical Operations with all patient care activities to ensure delivery of safe and efficient patient care which adheres to relevant standards of accepted nursing, regulatory, medical practice, and payer source criteria.
• Responsible for compliance with hospice policies and procedures as well as compliance with local, state, and federal regulatory requirements governing the practice of the assigned team.
• Actively promotes and directs assigned team regarding quality of care and safety of patients, as well as staff.
• Engages in thorough problem resolution and complaint investigation.
• Provides in-services to staff to promote the health and safety of the patient, to familiarize staff with regulatory issues and agency policy and procedures, and to address any identified educational needs.
• Assists Executive Director/Executive Administrator and Director of Clinical Operations with employment of qualified personnel including verification of licensure or certification as required by state and/or federal regulation, prior to employment and annually thereafter.
• Completes evaluations and competency assessments timely and according to hospice agency policy, as well as state and federal regulatory requirements.
• Assists Executive Director/Executive Administrator and Director of Clinical Operations with adherence to policy and procedure manuals that establish and support the highest possible quality of care to patients and families.
• Follows hospice agency and Pennant policies and procedures related to human resources expectations and potential disciplinary action(s) for assigned team.
• Ensures initial and ongoing orientation for assigned team and collaborates with Executive Director/Executive Administrator and Director of Clinical Operations on evaluation of assigned team members.
• Ensures compliance with regularly scheduled continuing education for assigned team.
• Assists Executive Director/Executive Administrator and Director of Clinical Operations with oversight of care provided by staff that promotes the health and safety of the patient.
• Assists Executive Director/Executive Administrator and Director of Clinical Operations to validate that agency policies are enforced.
• Assists Executive Director/Executive Administrator and Director of Clinical Operations with staff recruitment to ensure that adequate staffing is maintained.
• Serves as a contributing member for Interdisciplinary Group (IDG) and Quality Assurance Performance Improvement initiatives, including completion of chart audits and strategic agency planning.
• Participates in QAPI plan and processes.
• Serves as liaison between agency personnel and administration.
• Provides patient care according to plan of care, as ordered by the physician.
• Maintains strict patient confidentiality.
• Maintains personnel file, completes assigned education, and completes applicable in-services.
• Other appropriate tasks and special projects as assigned.

• Current RN licensure in state of practice.
• Current CPR certification required.
• Current Driver’s License, vehicle insurance, and access to a dependable vehicle or public transportation.

May supervise the workload of employees doing similar or related work in the same department.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job may require heavy use of office equipment, including…