Quality Assurance Assistant

Overview

Sertoma is currently seeking a Full-Time Quality Assurance Assistant for our Quality Assurance Department.

At Sertoma, we offer competitive wages, paid job-related training, medical, dental, vision and life insurance for full-time employees; we also offer 401(k) retirement with up to 5% company match for full-time employees after 1 year of employment, generous personal paid time off for employees working 30-40 hours per week; and advancement opportunities.

This position will be full-time, Monday through Friday, 9 am to 5 pm. Pay: $15.37 per hour.

The Quality Assurance Assistant will report directly to the Quality Assurance Manager in an agency that serves individuals with intellectual and developmental disabilities. Candidates with experience in quality assurance, medical records, Department of Intellectual & Developmental Disabilities (DIDD) and/or Employment and Community First (ECF) services, or similar background will be given priority consideration. This position will be tasked with keeping records organized and up to date, performing self-assessment activities, aiding in external review processes, conducting and participating in quality assurance trainings, generating monthly reports, and completing all work in a timely manner.

This position will work with the Quality Assurance team, as well as all other departments at the Center and will cross-train to know and understand a variety of peripheral roles as well.

• REPORTS TO:
  
  Quality Assurance Manager
• SUPERVISES:
  No one
• WORKS WITH:
  Quality Assurance Manager;
  Administrative Staff;
  Case Management, Clinic, Day, Employment & Community First and Residential Program Staff
• EXTERNAL RELATIONSHIPS:
  Record monitors and surveyors from various outside entities;
  Independent Case Managers, Independent Support Coordinators and Support Coordinators; legal representatives and authorized family members/natural supports of persons supported

• Strong verbal and written communication skills.
• Prior experience in quality assurance, medical records, or similar background highly preferred.
• Computer proficiency with Microsoft Office and basic familiarity with common medical terminology preferred.
• Experience in programs for people with intellectual and developmental disabilities is preferred.
• Capable of handling certain physical aspects such as prolonged periods sitting at a desk and working on a computer, standing and/or walking, and examining objects at high and low reach.
• Moderate physical strength; must be able to lift fifteen pounds at times.

• Bachelor’s degree preferred
• Valid Tennessee driver's license and good driving record.
• Around 5 years of verifiable work history

• Maintain familiarity with relevant governing regulations.
• Receive, prioritize, organize, process, save, file, distribute and maintain electronic and paper person supported records in a timely fashion with meticulous attention to detail.
• Follow up on incomplete documents with other departments until resolved.
• Assist in records room and person supported paper records binders & hanging files organization and upkeep.
• Assist with person supported records archival storage and secure disposal as assigned.
• Update, distribute, track receipt & review for completeness and accurately input data from various internal surveys into Excel for analysis and trending.
• Assist in external review processes by compiling and transmitting records as assigned with meticulous attention to detail.
• Assist in self-assessment activities for Basic Assurances, CMS, CQL, DIDD, ECF, FAR, HCBS, Licensure, MCO, Tenn Care, etc.
• Assist in records management and quality assurance training as assigned.
• Generate monthly reports and retrieve missing and incomplete information.
• Ability to work independently, prioritize multiple tasks, allocate time efficiently and handle frequent interruptions.
• Ability to create and maintain a satisfactory working relationship across multiple departments.
• Participate in Quality Improvement Committee and…