Service Technology Coordinator

Overview

Bobcat of Knoxville is seeking a Service Technology Coordinator to support our Knoxville and Chattanooga locations. This full-time, on-site role focuses on proactive machine monitoring and exceptional customer coordination, with no weekend work and occasional day travel to Chattanooga, TN.

• Monitor machine data from telematics and diagnostic platforms for Knoxville and Chattanooga locations.
• Analyze data to identify potential equipment issues and coordinate follow-up actions.
• Communicate directly with customers regarding equipment alerts or performance issues.
• Recommend repairs, dispatch service trucks, or coordinate equipment pickup for necessary service work.
• Work collaboratively with Service Technicians, Parts, and Sales teams to ensure timely and efficient customer service.
• Maintain accurate and organized records of customer interactions, machine data reports, and service responses.
• Support service leadership by providing insights or reports on recurring equipment alerts or patterns.
• Perform any additional tasks as assigned by the Service Manager.

• Minimum 2 years of experience in the automotive, agricultural, or construction equipment industry.
• Above-average computer skills, including proficiency in Microsoft Outlook and other common business tools.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to manage time effectively in a fast-paced service environment.
• Collaborative approach with internal teams to deliver the best possible customer experience.
• Ability to travel to the Chattanooga store occasionally as needed.

This role operates in a service office setting with occasional exposure to the shop or yard. May occasionally ride along on field service visits or assist in coordinating machine pickup. Requires the ability to sit for extended periods while working on a computer and to communicate clearly in person, by phone, and in writing. Light lifting up to 25 lbs may be required.

Occasional travel to other store locations may occur.

Reports to:

Service Manager. Job Type: Full-time (On-site – Knoxville, TN).

• Health, Dental, Vision, Life & Disability policies
• Company contributions to Health Savings Account (HSA)
• 401K Plan with Company Match
• Paid Holidays & PTO
• Pre-employment drug screens and proof of employment eligibility (E-Verify) are required for any position offered.