Associate Service Specialist

THE ASSOCIATE SERVICE SPECIALIST

Plays a critical role in an emerging area of our business, playing an integral part of our mission to revolutionize the pharmaceutical industry’s approach to physician engagement. As an early stage company, HCP Concierge searches for individuals to join our team who are driven and have entrepreneurial determination. The Company has experienced rapid, consistent growth for the past 5+ years. We pride ourselves on being a “meritocracy” where team members have exceptional opportunity for career growth.

While we focus on working together to continue the growth and success of our business, we place emphasis on the individual career growth and development of our team members.

The Associate Service Specialist travels to physicians’ offices within an assigned territory providing pharmaceutical resources and information to physicians and other healthcare professionals (HCPs) in their offices. The territory includes a regular route of physicians with whom the Service Specialist will need to establish on-going relationships. Most time will be spent calling on physician offices in the assigned territory, with a modest amount of planning and administrative work to be done to report activity and ensure record keeping.

The company operates a “service-oriented selling model” to support pharmaceutical and other healthcare brands. As such, it requires sales skills and a sales-oriented profile. However, it is not “hard selling” where you take an order in the office. Rather it is more of an influence sale, representing our customers, engaging and presenting information, but without hard closing.

Hiring In: Knoxville, TN. This position involves coverage of a regular territory that is centered in Knoxville, TN and covers Kingsport, Asheville, and neighboring towns.

Timing: Right away! We will have a training class in April 2026! We have a two-step training process.

Our first training class will begin with our virtual training from Wednesday, April 8th - Friday, April 10th. Following the virtual training we will have an in-person training session in Philadelphia, PA. Please be prepared to travel (at our expense) and be away from home for that training starting Sunday, April 12th. The training begins on Monday, April 13th and goes every day through Friday, April 17th.

In total, these eight days will be your first days with HCP Concierge and solely focused on training. Please plan to travel (at our expense) and be away from home for the in-person training in Philadelphia.

• Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge
• Operate ethically and in accordance with the company’s process and policies at all times
• Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
• Manage territory calling on a range of HCPs in targeted physician offices
• Distribute and manage resources within guidelines provided by management
• Develop and maintain in-depth knowledge of the market and customers
• Manage territory as a business to achieve call plans and customer satisfaction
• Establish and manage high quality customer relationships
• Execute customer call plans and following-up on customer requests
• Comply with company reporting requirement
• Adhere to all company and industry guidelines and regulations

• Degree preferred – Associates or Bachelors degree from accredited institution preferred
• Strong interpersonal skills and excellent verbal communication skills
• Strong attention to detail and outstanding organization skills
• Comfortable working independently to achieve results
• Strong work ethic
• Must reside locally / within assigned territory
• Must have and maintain a valid driver’s license and have a safe driving record
• Proficiency with using technology for business purposes
• Essential
  
  Core Competencies:
  
  Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity

• Company Car Program:
  When joining the company you will have the choice of driving a company car through our fleet program or driving your own vehicle…