Personal Lines Account Manager-HNW

We are seeking an experienced and client-focused Personal Lines Account Manager to oversee and service a book of higher-revenue personal lines accounts (accounts generating $750+ in annual revenue). These clients often have more complex coverage needs and value proactive guidance and white-glove service.

This role is responsible for managing the full client lifecycle — including service requests, policy reviews, remarketing/reshopping accounts, renewal strategy, and cross-selling additional lines of coverage. The ideal candidate will combine strong technical insurance knowledge with relationship-building skills and a proactive sales mindset.

• Serve as the primary point of contact for a designated book of higher-value personal lines clients
• Handle all incoming service requests including policy changes, endorsements, billing questions, certificates, claims assistance, and coverage questions
• Provide consultative support and coverage guidance tailored to each client’s needs
• Proactively review accounts prior to renewal
• Reshop accounts with carriers when appropriate to ensure competitive pricing and proper coverage
• Conduct scheduled policy review appointments (phone or in‑person)
• Present renewal options and explain coverage changes clearly and confidently
• Maintain strong retention rates within assigned book

• Identify coverage gaps and cross‑sell additional policies (umbrella, life, recreational vehicles, secondary homes, etc.)
• Write and close incoming personal lines leads
• Actively round out accounts to increase account revenue and client retention
• Maintain accurate and detailed documentation in the agency management system
• Follow agency workflows and carrier guidelines
• Collaborate with producers and leadership to support agency growth goals

• 3+ years of personal lines insurance experience preferred
• Active Tennessee Property & Casualty license (required)
• Experience working with multiple carriers in an independent agency setting preferred
• Strong knowledge of homeowners, auto, umbrella, and specialty personal lines coverages
• Experience handling renewals and remarketing accounts
• Proven ability to cross‑sell and round out accounts
• Proficiency in agency management systems and carrier rating platforms
• Strong communication skills (written and verbal)
• Relationship‑driven and service‑oriented mindset
• Proactive and highly organized
• Detail‑oriented with strong follow‑through
• Comfortable discussing coverage gaps and recommending additional protection
• Ability to manage multiple priorities in a fast‑paced environment
• Professional presence suitable for higher‑net‑worth clientele
• Competitive base salary (based on experience)
• Performance incentives and cross‑selling bonuses
• Paid time off
• Supportive, team‑oriented work environment

The ideal person for this role is not just a service representative — they are a relationship manager and trusted advisor
.

We are looking for someone who:

• Thinks proactively, not reactively
• Enjoys building long‑term client relationships
• Understands coverage deeply and explains it confidently
• Is comfortable discussing premium increases and remarketing options
• Naturally looks for opportunities to improve a client’s protection
• Takes ownership of their book of business
• Has a high level of professionalism and discretion when working with higher‑income households

This person should be organized, confident, consultative, and motivated by both service excellence and growth. They should take pride in protecting families and building a well‑managed, profitable book of business.