Technician Lead Tech Svcs

Requisition : 246106

Locations: Knoxville

Pay Range: $20.86 - $27.46 Hourly, depending on experience

Schedule: (Open Field)

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose‑Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

The Technician Lead Tech Svcs will professionally diagnose, repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction, properly manage tools and parts, and maintain records and reports safely and efficiently per Company standards; provide coverage for Fountain Install and Vendor Delivery as needed; assist in training and support of Equipment Services (EQS) team and support the Territory Manager (TM) with daily responsibilities.

• Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers' satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards.
• Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers.
• Complete and/or proctor all required training, including but not limited to Coca‑Cola Consolidated (CCC), Coca‑Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment.
• Lead special projects as assigned.
• Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (Use the "Apply for this Job" box below). pre‑trip and daily post‑trip inspections of vehicle, if required.
• Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability.
• Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job.
• Provide great customer service and communication to CCC, CCNA, and ERS internal and external customers with the ability to sell revenue‑generating service through the CCC ERS proposition.

• Must be able to lift 100 pounds.
• Drive and ride for long periods.
• Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices.
• Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches.
• Work inside and outside customer locations, in uncontrolled temperatures.
• Experience in the electrical and/or refrigeration field is required.
• Computer and analytical skills are necessary along with the ability to work closely with teammates and management.
• Reactive Service experience with certification on all CCC and CCNA equipment types as well as refrigeration is required.
• Experience in a leadership role.

• High school diploma or GED.
• Knowledge acquired through 1‑3 years of work experience.
• 1‑3 years previous tech experience.
• Valid driver's license, with a minimum of Commercial Driver's License (CDL) Class B or ability to obtain required license within 6 months.
• Ability to obtain and maintain a Department of Transportation  to obtain forklift and pallet jack certification.
• Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration.

• Prior leadership experience.
• Valid driver's license, with a minimum of Commercial Driver's…