Resident Service Coordinator

Resident Service Coordinator

Location:

The 1100 Studios - Knoxville, TN

Resident Service Coordinator Introduction:

Resident Service Coordinators educate, support, and connect residents in Affordable/HUD-subsidized housing with resources and services that promote independent living and successful aging in place. They empower residents to exercise their right to self-determination while providing quality referrals to federal, state, and community-based programs. Serving as a liaison between residents, service providers, and the community, Resident Service Coordinators conduct non-clinical assessments, identify wellness and social service needs, coordinate appropriate services, and monitor outcomes through ongoing follow-up.

Success in this role requires strong customer service, communication, relationship-building, critical thinking, and independent decision-making skills.

• Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.
• Help residents to identify, access, and coordinate services (such as personal care services), to include monitoring of services provided and follow‑up communication with service providers.
• Monitoring the receipt and follow through of services, to include encouraging and motivating resident engagement with providers and participation in their own care/services management.
• Proactively developing and arranging of educational/preventative health programs and services for residents.
• Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community‑based supportive service providers and other community stakeholders where available.
• Maintain an up‑to‑date resource directory with all local service providers.
• Exercise professionalism within the property management team through excellent communication and customer service skills.

• Manage and maintain daily online time card entries
• Meet and maintain strong partnerships with property management
• Attend monthly department meetings
• Utilize online documentation program and document resident case management service daily
• Understand and be able to navigate local, state and federal benefits and entitlements
• Adhere to HUD required CEU and training requirements
• Must be able to travel locally and attend annual conferences (
  
  Note:
  
  Some may require air travel)
• Must have a valid driver’s license and reliable transportation (
  
  Note:
  
  non reimbursable local offsite community networking is required)
• Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements
• Meet Quality Assurance established standards of practice

• Resident Service Coordinators may be asked to participate in additional duties by their supervisor that directly relate to the service coordination unit and/or other duties as assigned.
• Resident Service Coordinators will report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director
• Resident Service Coordinators are required to adhere and acknowledge documents below:
  - NHE Employee Handbook
  - HUD’s Service Coordinators in Multifamily Housing Program Resource Guide
  - NHE Quality Assurance Documentation Reference Guide
  - NHE Resident Service Coordination Policy and Procedure Manual

The minimum requirements for service coordinators in multifamily housing are a bachelor’s degree in social service related field (or meet HUD required work experience), knowledge of and training in elderly and disability services, knowledge of referral processes, demonstrated working knowledge of local services for the elderly and people with disabilities, and two or three years of social service delivery experience. It is preferable for service coordinators to have direct experience working with elderly populations or persons with disabilities.

Training in cultural competency and bilingual skills are also assets for many service coordinator positions.

Ability to read and comprehend simple instructions, short correspondence, and memos;
Abilit…