Career Connector

Opening Date/Time 09/22/2026 12:00AM Central Time

Opening Date/Time 09/22/2026 12:00AM Central Time

Closing Date/Time 10/05/2026 11:59PM Central Time

Salary (Monthly) $4,057.00

Salary (Annually) $48,684.00

Job Type Full-Time

City, State Location Knoxville, TN

Department Labor and Workforce Development

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree in human services, Social Work, Business Administration, or a related field; or equivalent work experience. A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.

Substitution of Experience for

Education:

Experience in a customer service-related field such as, social service, community development, and retail customer service may be substituted on a year for year basis.

Necessary Special

Qualifications:

Possession of a valid motor vehicle driver’s license

Under general supervision, is responsible for performing advanced professional workforce services across multiple programs within the Workforce Services Division.

Responsible for specific program areas including SNAP Employment & Training (E&T), RESEA (Reemployment Services and Eligibility Assessment), H-2A Housing Inspection, Wagner-Peyser (AJC Workforce Services) to support statewide workforce initiatives through direct service delivery, program administration, outreach, compliance, and partnership coordination.

Positions require flexibility, mobility, and engagement in both virtual and in-person environments.

• Conduct participant intake and assessments to develop individualized employment plans and verify eligibility and provide case management services
• Connect participants to training, education, and support services, Build partnerships with community organizations, educational institutions, and workforce partners.
• Support performance outcomes such as:
  Measurable Skills Gains, Credential attainment, Employment and retention outcomes. Maintain accurate documentation and ensure compliance with state and federal requirements

• Conduct eligibility assessments for unemployment insurance claimants by guiding participants through RESEA program requirements and service plans. Provide referrals to workforce and training resources and explain program policies and compliance expectations.
• Document services and outcomes in case management systems and collaborate with UI staff, AJC teams, and leadership. Support reporting, scheduling, and continuous improvement efforts

• Travel statewide to inspect agricultural worker housing and ensure compliance with federal and state safety and health standards.
• Inspect facilities including water, sanitation, electrical systems, and living conditions and document findings through reports, notes, and photographs. Work with employers to resolve deficiencies and achieve compliance. Conduct follow-up inspections and respond to complaints.
  7. Support program administration and regulatory coordination.

• Deliver labor exchange services including:
  Job matching and placement, Career counseling and coaching, Resume and interview preparation.
• Provide services across American Job Center tiers (hub, comprehensive, affiliate, and outreach sites). Conduct outreach in rural and underserved communities by supporting employer engagement, recruitment, and workforce solutions.
• Utilize systems such as Jobs4TN (Virtual One Stop), Zendesk, and Microsoft Teams. Contribute to performance metrics including…