Customer Service​/Ramp Agents - TYS

Quick Flight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over
30 locations across the United States.

PART TIME POSITION

Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:

• Ability to accept personal responsibility for resolving concerns
• Excellent work ethic and demonstrate the ability to act with purpose and urgency
• Safety of our customers, crew members and co-workers
• Apply security measures as appropriate and protect SIDA
• Preparing and issuing tickets, computing fares, issuing refunds
• Checking passports and travel documents
• Correctly route passengers and baggage during check-in
• Working at arrival or departure gates
• Ensuring the on-time departures of aircraft
• Assist special need passengers including wheelchair services
• Answering general travel inquiries, and successfully resolving customer issues
• Prepare flight paperwork
• Load and unload baggage, mail and cargo
• Direct aircraft to and from gates
• Perform aircraft services such as lavatory, water, and de-icing (winter operations)
• Operate Jetbridge and Ground Service Equipment (GSE)
• Perform accurate aircraft search
• Close counter and ramp areas following flight closing and complete flight stats
• Cleaning and upkeep of all work areas
• Successfully complete any recurrent or required additional training
• Perform other duties assigned

This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list

• Eligibility to work in the United States without sponsorship
• Minimum age 18, High school diploma or G.E.D. Additional education is a plus
• Ability to read, write, speak, and understand the English language. Second language is a plus
• Excellent communication skills that include speaking to large groups and individual customers
• Familiarity with computers
• Ability to work any available schedule to include nights, weekends, holidays, and overtime
• Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
• Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
• Successful completion of post-offer pre-employment DOT drug screening
• Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
• Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
• Must possess a valid driver's license with 3 yr good driving record and provide a copy

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights & assisting special needs passengers
• Loading and unloading carry‑on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Coordinating with pilots, airline dispatch office, and the customer service department
• Conduct other work duties as assigned

• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
• Must be extremely flexible; willing and able to prioritize Quick flight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo’s must be covered)
• Excellent attendance and punctuality required
• Valid Driver’s License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check

• Sight:
  Must be able to see well enough to read reports
• Hearing:
  Must be able to hear well enough to communicate with customers, vendors and team members
• Standing, walking, climbing, stooping, kneeling and lifting are required
• Must be willing…