Golf Services Supervisor

Overview

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Location:

On-site in Knutsford, Cheshire, North-West England (not remote).

Your Purpose Will Be:
To participate in team management of golf services, training and development of staff, P&L Responsibility, driving sales and guest satisfaction/experience belonging to Fairmont Cheshire, The Mere. To maintain the standards, safety and quality of service as set out in the brand SOP.

• Support sales plans, promotions and team incentives
• Work with marketing to keep all golf promotions up to date
• Understand departmental budgets and revenue targets
• Report on all golf‑related revenues
• Take a commercial approach to daily operations to help drive income
• Look for ways to improve service and introduce new ideas
• Ensure all Golf Services follow SOPs and brand standards
• Help maintain and improve guest satisfaction scores
• Lead by example in delivering an exceptional guest journey
• Support colleagues and promote a positive team culture
• Train and guide junior team members
• Contribute to team development and succession planning
• Monitor business levels to ensure smooth daily operations
• Work closely with other departments to maximise performance
• Maintain cleanliness in all front and back‑of‑house golf areas
• Attend weekly Resort Operations Meetings when possible

• 1–2 years of experience in golf operations or guest‑facing leisure services within a luxury resort or premium hospitality setting (preferred)
• Strong communication and customer‑service skills
• Good organisational and leadership abilities
• Basic IT proficiency (PMS, booking systems, Microsoft Office)
• Ability to work outdoors and manage the physical demands of the role
• Knowledge of golf etiquette, products and services (preferred)
• First Aid certification (preferred)

• Exclusive Discounts:
• Fairmont Cheshire, The Mere, Spa and Golf discount
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
• 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people