Server - Casual

Location:
On-site in Knutsford, Cheshire, North-West England (not remote)

Your purpose will be:

The purpose of this role is to deliver a memorable and professional five‑star service experience within our food and beverage experiences, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Engage with guests to offer exceptional experiences across all aspects of dining.
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories

Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 1-2 years of serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems’ at the moment
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast‑paced and changing environment
• Able to work collaboratively as part of a team

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people