Director of Spa and Wellness

Company Description

Location:

On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Location:

On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

To lead and elevate the Fairmont Spa experience through visionary leadership, operational excellence, and a deep passion for wellness. The Spa & Wellness Director is responsible for ensuring the spa consistently delivers Fairmont’s signature luxury standards, offering transformative guest experiences while achieving strong financial performance and cultivating a motivated, world-class team.

This role champions the Fairmont philosophy of turning moments into memories, creating a sanctuary of wellness that reflects both the brand’s timeless sophistication and the authentic character of the destination.

• Uphold and deliver the Fairmont Spa brand promise, ensuring exceptional standards of service, cleanliness, maintenance, and ambiance.
• Oversee all daily operations, ensuring seamless coordination across Spa, Fitness, and Wellness areas.
• Lead the team to provide warm, personalized, and intuitive service aligned with Fairmont’s luxury values.
• Ensure full compliance with Fairmont Spa SOPs, health and safety regulations, and Accor policies.
• Address guest feedback promptly and effectively, ensuring service recovery and complete satisfaction.
• Maintain all facilities, furnishings, and equipment to the highest standards of presentation and functionality.
• Ensure effective scheduling, payroll control, and workforce planning.
• Act as a visible leader within the spa, modelling professionalism, service excellence, and brand pride.

• Develop and implement the annual Spa & Wellness Business Plan aligned with hotel objectives and brand strategy.
• Establish, monitor, and review monthly goals and action plans to achieve revenue, guest satisfaction, and operational targets.
• Identify opportunities for innovation in services, products, and wellness programming.
• Collaborate cross-functionally to integrate wellness experiences throughout the guest journey.
• Stay informed on global and regional wellness trends to ensure Fairmont Spa remains a market leader.

• Act as an ambassador of Fairmont Spa, building strong relationships with guests, members, and VIP clientele.
• Personally engage with guests to curate memorable and personalized wellness journeys.
• Partner with Marketing & Communications to promote spa offerings through campaigns, events, and collaborations.
• Host VIP visits, media engagements, and wellness events that reflect Fairmont’s prestige.
• Regularly review and refresh the treatment menu, incorporating local influences and global best practices.

• Manage the Spa…