Guest Service Associate - Housekeeping

Job Description

Join our team as a Guest Service Associate - Housekeeping at ibis Kochi City Centre !

We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene
Respond promptly and professionally to guest requests and concerns
Restock guest room amenities, linens, and supplies as needed
Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards
Collaborate with other departments to ensure seamless guest experiences
Assist in deep cleaning and special projects as assigned
Maintain accurate records of cleaned rooms and inventory
Adhere to all safety and sanitation protocols
Report any maintenance issues or safety concerns to the appropriate personnel

Qualifications

Bachelor's degree in Hospitality Management or Diploma or Certificate Course in Hospitality Management preferred
Strong attention to detail and commitment to cleanliness standards
Excellent customer service skills with a friendly and professional demeanor
Effective time management and organizational abilities
Good communication skills in English; knowledge of additional languages is a plus
Problem-solving skills to address guest concerns efficiently
Physical stamina to perform cleaning tasks throughout the shift
Knowledge of cleaning products and procedures
Flexibility to work various shifts, including weekends and holidays
Ability to work both independently and as part of a team
Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions