Business Operations Supervisor

The City of Kodiak is recruiting for a full‑time Business Operations Supervisor
, in the Harbor Department. The Department is looking for an experienced team player that has a desire to be a part of a highly engaged Harbor Department working hard to serve the needs of our community.

Under general supervision, this position is responsible for overseeing and performing specialized billing, receiving and processing payments, issuing receipts, and posting payment data to customer accounts. Duties of a specialized nature in support of the department or program include, but are not limited to, all customer billing and enforcement; delivering excellent customer service; records management; managing the assignment of berths; and maintaining all related procedural documentation and compliance.

Supervise administrative support personnel assigned and provides support and performs full range of duties of the administrative personnel.

The Port & Harbors Department provides a variety of services to support the public marine facilities that are essential to the continued economic and recreational activities of the community. The Business Operations Supervisor is responsible for providing advanced technical support to the department in an efficient and effective manner and is frequently required to make high level independent, sound judgments and to work without direct supervision.

Works closely with the Finance Department on accounting and financial related functions. The Business Operations Supervisor must perform these duties in a manner that reflects positively on the City and the department.

• Oversees and is responsible for port and harbor billing functions including, but not limited to setting up accounts, monthly, semi‑annual, and annual billings, late fee calculations, account adjustments, and maintaining accurate records of all City customers, including address and ownership changes, and adjustments as needed and in accordance with policy.
• Performs customer service and assistance to the public involving reception and public information tasks; answers customer questions and inquiries or refers inquiries to the appropriate party; explains steps, appropriate forms, procedures, and requirements for various transactions, services or activities; researches, resolves, and responds to customer problems and complaints; explains departmental policies and procedures to the public.
• Manages, supervises and oversees assigned staff to include: prioritizing and assigning work; conducting performance evaluations; provide training and ensuring personnel are trained; ensuring any performance deficiencies are corrected; ensuring personnel follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination and disciplinary recommendations.
• Oversees overdue accounts and prepares and sends reminders, notifications and delinquency notices and letters to ensure timely payments of outstanding balances; sets up and maintains collection process for delinquent customer accounts in accordance with City Code while maintaining a professional and customer‑focused approach; provides reports to Harbormaster regarding the status of overdue and delinquent accounts and customers which are not responsive to collection attempts or are not remaining in communication regarding agreed‑upon payment plans.
• Responds to elevated customer concerns by actively listening and thoroughly researching all relevant and pertinent related information to assist in a creative and energetic approach to problem‑solving in accordance with City Code, City Schedule of Fees, Charges, and Tariffs, and department policies and procedures; provides all necessary information to Harbormaster when customer concerns and requests are outside the scope of authority.
• Sets up and maintains the port tariff rate tables and other related fees in the marina management and billing system; reviews and ensures accuracy of rates and fees entered into the systems; ensures system users are trained to competency in the areas of responsibility.
• Performs daily cash reconciliation and balancing; prepares daily deposit and…