Station Agent

Alaska Airlines, a leading U.S. carrier based in Sea Tac, Washington, is seeking a Station Agent to join our Transportation & Logistics team. In this customer-facing role, you'll assist passengers with check-in, boarding, baggage handling, and airport inquiries while ensuring safe, efficient operations on the ground. You'll coordinate with flight, gate, and ramp teams to support on-time performance and an exceptional travel experience.

We foster an inclusive, supportive culture built on safety, care, innovation, and stewardship, offering growth opportunities for resourceful team players passionate about aviation and service.

Responsibilities

• Assist passengers at ticket counters, kiosks, and gates with check-in, boarding, and arrival services
• Verify identification and travel documents, issue boarding passes, and process checked and carry-on baggage
• Support aircraft arrival and departure activities, including guiding aircraft and loading/unloading baggage and cargo as assigned
• Operate computer reservation and departure control systems to check in passengers, process changes, and handle irregular operations
• Provide clear, courteous communication to customers regarding flight status, policies, and service options
• Coordinate closely with gate, ramp, and flight crews to support on-time departures and safe operations
• Handle cash and electronic payments accurately for fees, upgrades, and other services in accordance with company policies
• Monitor and adhere to all FAA, TSA, airport, and company safety and security regulations and report any concerns
• Work effectively in a fast-paced, physically demanding environment, including lifting luggage and working in varying weather conditions
• Contribute to a positive, inclusive workplace culture by collaborating with team members and demonstrating Alaska Airlines' values of safety, care, resourcefulness, and stewardship

Required Skills

• Customer service and conflict resolution
• Airport check-in and gate operations
• Baggage handling and ramp operations
• Use of airline reservation and departure control systems
• Cash handling and basic point-of-sale operations
• Verbal and written communication
• Time management and multitasking in high-pressure environments
• Basic safety and security awareness in aviation settings
• Teamwork and cross-functional coordination
• Basic computer literacy and data entry
• Problem-solving and decision-making under time constraints
• Physical stamina for lifting, bending, and standing for extended periods