PC Technician II or III
Job in
Kodiak, Kodiak Island Borough, Alaska, 99619, USA
Listed on 2026-07-10
Listing for:
Kodiak Area Native Association
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Network Administrator, Technical Support
Job Description & How to Apply Below
Benefits & Perks
- 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
- Paid Parental Leave
- 80% employer‑paid medical, dental, and vision coverage
- Access to 20+ medical plan options through federal OPM benefits
- Employer‑paid life insurance at 2.5x annual salary
- AD&D, short‑term, and long‑term disability coverage
- Generous paid time off and 13 paid holidays
- Free gym membership to the KANA Wellness Center
- Employee Assistance Program (EAP)
- Tuition assistance and reimbursement programs
- Professional development and industry certification support
- Career advancement opportunities within Information Technology
- Potential temporary housing assistance for relocating employees, based on availability
The PC Technician II & III provides desktop, network, and technical support services for KANA employees across multiple locations, ensuring technology systems remain secure, reliable, and available. Depending on experience and qualifications, technicians are hired at Level I, II, or III and are provided opportunities for advancement as they develop technical expertise and assume greater responsibility.
This role supports end‑user devices, printers, mobile devices, telephone systems, healthcare applications, Microsoft technologies, and enterprise infrastructure while delivering exceptional customer service to staff throughout the organization.
Key Responsibilities Technical Support- Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, and related hardware
- Diagnose and resolve hardware, software, and connectivity issues
- Respond to Help Desk requests and provide timely customer support
- Configure user accounts, permissions, and basic Active Directory administration
- Support Microsoft Office, Windows operating systems, and other enterprise software
- Provide user training and technical assistance to employees
- Install, terminate, and troubleshoot network cabling as needed
- Maintain accurate inventory of IT equipment and software assets
- Support electronic medical record (EMR) applications including Cerner, Dentrix, and other clinical systems
- Create and maintain technical documentation and knowledge base articles
As technicians advance through the career ladder, responsibilities expand to include:
- Support LAN, WAN, Wi‑Fi, and network security operations
- Assist with Microsoft Active Directory and server administration
- Support enterprise telephone systems and unified communications
- Configure and manage mobile devices through Mobile Device Management (MDM)
- Assist with server maintenance, patching, upgrades, and system monitoring
- Support virtualization, shared storage, backup, and disaster recovery systems
- Assist with enterprise infrastructure projects and technology deployments
- Monitor server health and system performance
- Coordinate with vendors on hardware replacement and technical support
- Prepare purchase requests, technology quotes, and equipment procurement documentation
Technicians hired or promoted to Level III may also:
- Serve as the senior technical escalation point for Help Desk staff
- Independently troubleshoot complex infrastructure and systems issues
- Assist in administering Windows Server, Linux, VMware, and virtual infrastructure
- Implement and support enterprise backup and recovery solutions
- Configure network services, shared storage, and security systems
- Assist with planning and implementing organization‑wide technology projects
- Document advanced technical procedures and system implementations
- Mentor junior technicians and provide technical guidance to the IT team
- One year of professional IT experience or equivalent education with a technology emphasis
- Experience supporting desktops, printers, mobile devices, and Microsoft environments
- Cisco or Microsoft certifications preferred
- Ability to work independently with moderate supervision
- Three years of progressively responsible IT support experience or an equivalent combination of education and experience
- Experience supporting enterprise servers, virtualization,…
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