Support Services Navigator , II

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer‑paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer‑paid life insurance at 2.5x annual salary
• AD&D, short‑term, and long‑term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Leadership development and internal advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

The Support Services Navigator I & II provides case management and support services to families participating in Tribal Child Care Assistance, Temporary Assistance for Needy Families (TANF), and other needs‑based programs through KANA’s Workforce & Economic Development department. This role helps individuals and families access resources, reduce barriers, and build pathways toward long‑term self‑sufficiency through employment, education, childcare, and family stability.

Navigator II serves as an advanced‑level role, supporting more complex caseloads, providing team guidance, and contributing to program development, compliance, and community partnerships.

• Conduct participant intake, determine eligibility, and develop individualized self‑sufficiency plans
• Provide case management and ongoing support to individuals and families working toward employment, education, and family stability goals
• Coordinate supportive services and financial assistance in alignment with program guidelines
• Assist participants with applications, referrals, appeals, and access to community resources
• Build partnerships with childcare providers, Tribal entities, community organizations, and internal KANA programs
• Support childcare providers in meeting health and safety requirements through training and resource coordination
• Maintain accurate case files, eligibility documentation, and program data in compliance with grant and regulatory requirements
• Participate in team meetings, training, outreach, and continuous program improvement efforts

• Manage more complex family and participant cases with greater independence
• Support onboarding, training, and mentorship of Navigator I staff
• Provide advanced knowledge of TANF, Tribal Child Care Assistance, and related eligibility requirements
• Develop and deliver participant and provider trainings on employment readiness, financial stability, and health and safety topics
• Assist with outreach planning, community partnerships, and program improvement initiatives

• High school diploma or GED required;
  Associate’s degree preferred
• Two or more years of related experience in social services, human services, workforce development, community relations, or program administration; equivalent experience considered
• Experience with case management, financial assistance programs, or supportive services preferred
• Strong communication, organizational, and relationship‑building skills
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Intermediate to proficient Microsoft Office and database skills; experience with client management systems preferred

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one‑hour unpaid lunch break (8.5 hours on site per day).