ServiceNow PM Workflows Consultant

AI Principal Technical Consultant (Service Now AI) DETAILS

Location :
Remote

Travel : up to 25% travel, as needed

Position Type : 12M+ Contract

Hourly / Salary : to $160W2+ (based on experience level)

Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep Service Now expertise to architect, design, develop, and deploy AI-powered solutions across the Service Now platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation.

The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization.

• Service Now SME (Subject Matter Expert)
• Developing / Architecting Solutions on the Service Now Platform
• Service Now Process Areas (expertise) ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas
• Service Now Development Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration
• Service Now AI / Agentic AI Implementing Service Now AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows)
• Designing AI / Intelligent Automation Solutions via Service Now AI Platform
• Service Now AI Roadmaps / Best Practices / Emerging Platform Capabilities
• AI / GenAI Technologies
• Generative AI / LLM Expertise GenAI / LLM / Prompt Engineering / RAG / AI Governance
• Evaluating AI Architectures Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs
• Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture
• Service Now AI Capability Integration 3 rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools
• Enterprise AI Solution Architecture Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms
• Consulting / Leadership Technical Lead / Solution Architect on Enterprise Service Now Implementations
• Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery
• Translating Business Requirements into Technical AI Solutions
• Executive Engagement
• Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences
• Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities

Determining compensation for this role (and others) at Open Kyber depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Open Kyber notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.