General Manager

General Manager

Home Care Operations & Growth

Klipsch Senior Care
· Home Instead
· Kokomo, IN

Full-time
· Some evenings & weekends required

This is not a job for someone who wants to keep a seat warm.

We’ve stabilized our Kokomo office and started growing again. Now it needs a leader’s dedicated focus to see the growth we’re after—someone ready to roll up their sleeves and build real momentum. Someone who looks at an office with a solid foundation and a lot of untapped potential and thinks, “I can grow this.” Someone with a real passion for getting out into the community and building relationships, the drive to push growth forward, and the grit and staying power to do the hands‑on work it takes, day after day.

If you’ve led teams, carried real accountability, and have the track record to prove it—keep reading.

As General Manager of our Kokomo office, you’re stepping in at a pivotal moment. The office is stable and growing again, and it needs a dedicated, hands‑on leader to give it the focus it takes to reach its full potential and earn back its full place in the community. The success of that rests with you. Growth, operations, financial performance, team culture, community reputation—you own all of it.

The wins are shared across your team, but the weight sits with you. That’s the deal, and for the right leader, it’s exactly the appeal.

Your biggest job is people. You’ll lead and grow your key players—the team who runs scheduling, recruitment, client services, and business development—and turn them into a high‑performing unit that delivers for our clients and Care Professionals every day. But this isn’t a desk job. You’ll spend more of your week out in the community than in the office, personally building the referral relationships—with hospitals, physicians, social workers, senior living, and hospice, that fuel our growth.

Here, business development isn’t something you just oversee. It’s something you do.

And there’s a number that matters: a 12.5% year‑over‑year increase in hours of care. You’ll own that goal—but the way you hit it isn’t through pressure or shortcuts. It’s through strong operations, a team that performs, and a community that trusts us again. Behind every percentage point is a senior living better t’s the work. It’s demanding, it’s relentless at times, and it genuinely matters.

Lead and grow your key players

• Oversee all office functions—scheduling, Care Professional recruitment and engagement, client services, and business development
• Interview, hire, train, coach, and develop your administrative team—your key players—into people who grow with the business
• Conduct performance appraisals and have the honest conversations that make a team better

Drive growth and business development

• Own business development for the office—personally researching, meeting, and building relationships with referral sources like hospitals, physicians, social workers, senior living, and hospice, and turning them into referrals and hours of care
• Carry a real sales focus, not just an oversight one: get out and make the calls, deliver the presentations, and drive the pipeline toward our 12.5% hours‑of‑care growth goal
• Set the standard by doing the work yourself, and lead and coach any business development staff on your team to do the same

Run the business

• Execute the annual operational plan and budget set by senior leadership—and bring your field insight and ideas to help shape it
• Deliver on the plan’s revenue, gross profit, and profitability goals—you’re accountable for hitting the numbers
• Manage departmental outcomes and direct changes when something isn’t working

Hold the standard

• Ensure adherence to all company policies, procedures, and business ethics codes
• Communicate and model those standards for every employee
• Embody our core values—empathy, integrity, persistence, and community focus—in how you lead

This role calls for a proven leader. Not someone learning to lead—someone who has done it, owned the outcomes, and has the track record to show for it. Specifically:

• You love building relationships. You genuinely enjoy getting out into the community,…