Universal Banker

Description

Utilizing the "Customer Xperience" behavioral standards, provides excellent customer service, builds relationships with new and existing customers while making sure policies and procedures are followed.

• Reviews, executes, and practices objectives within SFSB’s Strategic Plan
• Realize and support strategies goals.

• Assist in meeting profitability standards.

• Participates in activities for generating new business such as sales calls and special events.
• Participates in community organizations, activities, and civic organizations.
• Responsible for knowing and cross‑selling bank products to help the customer obtain their financial goals.
• Work to improve overall customer Xperience with team.
• Utilizes SFSB’s customer service relationship management software (CRM).
• Attends to the needs of customers and prospective customers on banking matters of the following types:
  • Greet customers by name, use name in conversation.
  • Respond to customer inquiries within 24 hours, within one hour if it is an emergency.

• Completes monthly check‑ins with manager.
• Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings.
• Communicates with team regularly.

• Responsible for knowing and complying with all bank policies and procedures that apply to the position.
• Responsible for knowing and complying with all federal regulations that apply to the position, including, but not limited to:
  Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR).

• All teller duties as listed on the teller job description.

• Performs a variety of customer service transactions, such as account holds, stop‑payment orders, savings bonds, and more.
• Serves as primary contact for new account openings (ranging in complexity from simple personal accounts to complex corporate accounts; also offers value‑added services using a need‑based approach).
• Closes all types of deposit accounts.
• Close‑out reports and maintenance.
• Death Hold procedures; letters and maintenance.
• Completes verifications received from other companies.
• Works Synapsys event queue (service notes and processes).
• Orders checks for personal and business account customers via Main Street Checks.
• Performs maintenance, orders, and issues debit and ATM cards following the bank’s procedures.
• Follows and adheres to the Customer Xperience program.
• Attends all required retail deposit training and meetings.

• Originate consumer loans.
• Attend all required retail lending training and meetings.
• Support the collection of delinquent consumer loans.

• Participate on SFSB’s assigned committees.
• Coordinate PTO days with branch staff to ensure branch is accurately staffed.
• Answer the phone as needed and Banno Chats as needed.
• Perform other duties as directed by supervisor.

• High school diploma or equivalent.
• Successful completion of in‑house training programs.
• Minimum of two years’ experience in banking preferred but not required.
• Basic math and problem‑solving skills.
• Good understanding of financial products and services.
• Exceptional customer service and professional skills.
• Good organizational telephone skills, and communication skills.
• The ability to multi‑task.
• Basic computer and keyboard skills including but not limited to using Microsoft Word, Excel, and PowerPoint.
• A team player.