Part-time Service & Route Coordinator

Service/Route Coordinator

Join Culligan by Water Co as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by Water Co is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses.

As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay: $/hour depending on experience

Work Schedule:

This is a part-time position averaging approximately 32 hours per week, with six-hour shifts. Monday:
Required – 6-hour shift between 10:00 AM and 5:00 PM Tuesday, Wednesday & Thursday:
Flexible – Employee will work two of these three days, with one weekday off based on their preferred schedule. Shifts will be six hours between 10:00 AM and 5:00 PM. Friday:
Required – 6-hour shift between 10:00 AM and 5:00 PM Saturday:
Required – 8:00 AM to 2:00 PM Monday, Friday, and Saturday availability is required. The employee may select Tuesday, Wednesday, or Thursday as their regular day off, allowing for flexibility based on their schedule.

Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:
Medical, Dental and Vision insurance 401(K) retirement plans Exclusive Culligan Product Discounts Paid Time Off (PTO)

What You'll Do:
Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up and maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements

What We're Looking for:

1+ years of customer service experience, route coordination or operations (preferred) High school diploma or GED, Associate's degree (preferred) Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Culligan by Water Co are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.