Dental Receptionist

Business Assistant
- Dental Front Office
- Kokomo, IN

Dental experience - front office or clinical - is required. Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve.

• Join Dr. Beard, who has been serving the Kokomo community for more than 25 years at this location, and her dedicated team of dental professionals
• Located near the corner of Dixon Rd and S Blvd St, across from the Imaging Center
• Monday, Tuesday, Thursday: 7:30‑4:30;
  Wednesday: 7:40‑5:00;
  Fridays rotate 8‑2

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• 401(k) retirement plan
• Monthly and quarterly bonus opportunities
• 6 paid holidays annually; PTO starts accruing immediately
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid‑sized companies in a nationwide study and achieved a 5‑star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• 1+ years of experience in a dental setting
• 1+ years of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software
• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• HIPAA training and data safeguards; regular training required

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• TB test required for all new hires in dental office positions; not applicable in FL & TN

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to the community and the patients they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.