Retail Training Specialist

Description Retail Training Specialist Kokomo, IN $20-$25/hr Shape the Future of Banking Talent and Service Excellence

Do you have a passion for helping others grow, thrive, and succeed? Are you energized by coaching, teaching, and making a lasting impact across an organization? First Farmers Bank & Trust is looking for a dynamic Retail Trainer to help develop the next generation of banking professionals.

In this role, you'll do more than deliver training, you'll inspire confidence, build expertise, and help create exceptional customer experiences across our branch network. From welcoming new hires and guiding them through onboarding to coaching experienced team members on advanced banking procedures, products, and compliance requirements, you'll play a critical role in strengthening the knowledge and success of our retail teams.

As a trusted resource and mentor, you'll collaborate with leaders across the organization, identify training opportunities, develop engaging learning materials, and help employees grow their skills and careers. Whether you're leading a classroom session, providing hands‑on branch training, or supporting employees one‑on‑one, you'll have the opportunity to make a meaningful impact on both our people and the communities we serve.

If you're passionate about learning, development, customer service, and helping others achieve their full potential, this is your chance to join a community bank with a rich history, a strong culture, and a commitment to investing in its employees. At First Farmers Bank & Trust, you won't just train team members, you'll help shape the future of our organization.

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally.

This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

• Assist with development and execution of comprehensive training programs for new and existing employees
• Conduct training sessions on various banking products, services and sales, and…