Labor Relations Manager

Labor Relations Manager

Department: Human Resources 500005

Employment Type: Full Time

Location: Troy - Innovation Center

Reporting To: Colleen Weber

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

• Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Labor Relations Manager will be successful by creating and implementing a labor relations strategy aligned with business objectives and team member needs, ensuring our teams are supported, compliant, and empowered to deliver exceptional service. This position will be the main HR point of contact for all Dining Union locations, will serve as chief negotiator for all Dining and Michigan based negotiations, and will support all out of state Labor Relations matters.

• Through partnership with HR and Operational Leaders, develop and implement labor strategies that align with Continental’s operational goals and service standard.
• Partner with HR and Operations to educate leaders on organized labor best practices. Coach leaders of Union locations to lead with confidence through a deep understanding of their location’s Collective Bargaining Agreement.
• Leverage Culture Scorecard insights to identify opportunities to strengthen workplace culture and engagement in both Union and Non-Union locations.
• Serve as HR main point of contact for all Union Dining locations. Develop strong rapport with Operational Leaders and Business Agents and develop strategy to empower managers and minimize grievances.

• Lead the negotiation process for all Dining and Michigan based CBAs.
• Develop a strategic plan that includes the appropriate partners, collecting relevant information such as CBA enhancements, budget information, and key initiatives prior to negotiations. Serve as First Chair negotiator for all Dining and Michigan based contracts.
• Create overall negotiation strategy that includes negotiation timelines, resources needed (based on complexity), clarity on objectives and decision makers, budget resources etc. Serves as an accountability partner to ensure timelines and objectives are met.
• Serve as a key consultant for all out of state union related matters, partnering closely with the Sr HR Manager and Operational Partners to ensure consistent strategic planning in advance of negotiations and overall labor strategy.
• Provide guidance on grievance and arbitration procedure as needed.
• Analyze all CBAs to determine opportunities for more consistency, streamlining administration, payroll & benefits processes.

• Ensures adherence to federal, state, and local labor laws including wage and hour, FMLA, NLRA, ADA, and EEOC.
• Monitors legislative changes and updates policies and procedures accordingly.
• Ensures compliance with annual regulatory compliance trainings – in accordance with federal, state, and local law.
• Manages the Speak Up platform, ensuring consistent and timely responses to inquiries. Shares quarterly Speak Up trends with VP, Talent Management…