Service Technician

Overview

Service Technician I at Birge & Held. This role supports daily maintenance operations for an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. Reports directly to the Operations Manager.

$18.00/hr - $20.00/hr

Birge & Held – Investing in Communities to Transform Lives. 150 Unit Multifamily Community, Maple Crest (Kokomo, IN).

• Regulatory and Policy Compliance:
  Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintenance and Repair:
  Inspect buildings and common areas for cleanliness, safety, and overall property condition. Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities. Complete all assigned work orders within 48 hours unless an emergency requires immediate action. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
  
  Perform on-site work to preserve and enhance asset appearance and functionality.
• Team Coordination and Communication:
  Provide daily progress updates and communicate frequently with the operations team. Coordinate and complete tasks in alignment with broader departmental priorities.
• Resident and Vendor Relations:
  Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors. Assist in ensuring a positive resident experience through timely service and proactive maintenance.
• Grounds and Facility Support:
  Maintain the cleanliness and safety of grounds and common areas. Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal. Assist with maintenance needs at other B&H properties as requested.
• Administrative and On-Call Duties:
  Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time. Participate in the maintenance on-call rotation to handle after-hours emergencies. Perform other duties as assigned by the Service Manager.

• Formal technical training and/or equivalent job experience in heating and air conditioning is preferred.
• EPA certification for refrigerant handling is preferred or willingness to obtain certification upon hire. HVAC certification is preferred.
• Valid driver’s license and reliable transportation required for positions that require travel between properties.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools. Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial. Strong oral communication, self-motivation, ability to multi-task, attention to detail, and ability to adapt to a fast-paced environment are expected.
• Physical ability to lift, push, and pull up to 75 pounds. Smartphone is preferred for work purposes.

• Generous paid time off policy: up to 18 days of PTO per year, plus 12 full days and two half-day holidays including a floating holiday and birthday. Veterans Day paid off as a separate benefit.
• Volunteer Paid Time Off (8 hours per year).
• Paid parental leave (up to 3 weeks) and paid childbirth leave (up to 6 weeks).
• Monthly commission opportunities and quarterly bonuses based on site-specific KPIs.
• Exclusive employee discounts at Birge & Held properties.
• Wellness program with up to $25 monthly gym membership reimbursement and access to health coaches.
• Competitive medical, dental, and vision plans with online tools to manage benefits.
• 401(k) plan with competitive employer contributions and automatic basic life insurance with options to elect supplemental coverage.
• Additional ancillary benefits including Long-Term Disability (LTD), Short-Term Disability (STD), and Critical Illness Insurance.
• Monthly phone stipend up to $50.
• Tuition reimbursement and support from a Talent Development team for career growth.
• Recognition as a Top Workplace in the USA and a collaborative work environment.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDHP